Oracle ERP Cloud System Administrator
2 weeks ago
We are seeking a highly skilled Oracle ERP Cloud System Administrator to join our team in India.
Key Responsibilities- Provide level 2 and level 3 expertise on incidents and service requests, including configuration changes and enhancements, related to at least 2 of the following areas: GL/AP/AR, Procurement & Purchasing, Contract, Inventory, PPM, Fixed Assets, Cash Management
- Manage and coach a team of managed services professionals, providing coaching, guidance, and performance feedback. Foster a collaborative and high-performing team culture, promoting professional development and continuous improvement
- Ensure adherence to SLAs, quality standards and contractual obligations. Monitor service performance metrics, including service uptime, response time, and customer satisfaction, and take proactive measures to address any deviations or issues
- Provide advisory services to clients in terms of new features and best practices
- Continuously assess and improve the efficiency and effectiveness of managed services delivery processes. Identify opportunities for automation, standardization, and process optimization to enhance service delivery quality, reduce costs, and drive customer satisfaction
- Prepare and present regular performance reports to clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement. Analyze data trends to derive actionable insights and develop strategies to address service gaps and enhance the client experience
- Manage relationships with external vendors and partners involved in the delivery of managed services. Collaborate on service improvements, resolve vendor-related issues, and ensure compliance with contractual agreements
- In collaboration with Customer Success Managers, develop and maintain strong relationships with clients, acting as a trusted advisor and subject matter expert. Understand client needs, proactively identify opportunities to enhance services, and collaborate with clients to align service delivery with their business objectives
- Deep understanding of the administration and maintenance of Oracle ERP Cloud system with minimum 10 years of experience
- Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders
- Bachelor's degree in business administration, information technology, or a related field (or equivalent experience)
- Proven experience in managing a team in a managed services or IT services environment
- Deep understanding of managed services concepts, service level agreements, and ITIL frameworks
- ITIL or other relevant certifications are a plus
The estimated annual salary for this role is ₹12,50,000 - ₹15,00,000, depending on qualifications and experience.
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