HC Operations
4 weeks ago
About the Role
Apollo Global Management, Inc. is seeking a skilled HC Operations & Workday Associate to join their team in Mumbai. As a key member of the Human Capital team, this associate will be responsible for managing day-to-day administration of Workday, including current functionality, case management, and end-user queries. The successful candidate will also collaborate closely with the Human Capital team to support specific needs, acting as a global partner for Human Capital Business Partners and COE teams.
Key Responsibilities
- Lead or participate in Workday-related projects to accelerate HC transformation efforts
- Develop and maintain Workday, issue handling, and keep track of Workday Roadmap
- Implement changes requests and new functionalities in Workday
- Conduct and develop training and documentation in best practice for implementation of new initiatives
- Support case management, partnering with users across HC to support seamless operations, escalating across the team where needed; manage the tickets in Service Now and provide response within timelines
- Collaborate closely with HC team members as well as HC Technology team
- Create and maintain SOP, job aides, and other training material as required
- Help to identify opportunities for process and data enhancements
Qualifications and Experience
- Minimum 4 years of experience with Workday from international, multi-cultural organizations
- Solid collaboration skills interacting with multiple stakeholders at all levels of the organisation to deliver value from HC information
- Business understanding of HC processes end-to-end
- Experience with change management processes
- Service-minded and knows the importance of good customer service
- Experience from complex (matrix) organisations
- Have an innovative and problem-solving approach to your tasks
- You enjoy working in fast-paced environments and have a sense of urgency
- Your working style can be described as proactive, professional, and enthusiastic with a clear focus on what is achievable and how to create value and success
- Your communication skills are at a high proficiency level as well as your language skills. Fluency in English (written and oral) is a requirement.
You have good knowledge and experience in Microsoft products Excel, PowerPoint, Word, and Outlook.
Apollo Global Management, Inc. is an equal opportunities employer and welcomes applications from diverse candidates.
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