Cash Collection Specialist

3 weeks ago


Mumbai, Maharashtra, India Mettler Toledo Full time

Job Summary: We are seeking a highly skilled Cash Collection Specialist to join our team. As a Cash Collection Specialist, you will be responsible for resolving outstanding invoices in accounts receivables by contacting customers through calls and emails from our shared services center in India.

Key Responsibilities:

  • Resolve outstanding invoices in accounts receivables by contacting customers through calls and emails.
  • Control overdue ageing of outstanding invoices.
  • Ensure smooth inflow of cash within payment terms.
  • Sending reminders to customers to avoid payment delays.
  • Resolve unapplied credit items on US customers' accounts by contacting customers via phone/email.
  • Ensure monthly progress by resolving substantial amounts.
  • Collaborate with collection and cash application teams as per requirement.
  • Meet productivity and quality benchmarks defined from time to time.
  • Ensure regular communication with Business Unit personnel to ensure issues are resolved immediately.
  • Ensure deliverables as per agreed SLAs.

Requirements:

  • 3-4 years' experience in international customer service, preferably in cash collections.
  • SAP knowledge is preferred.
  • Excellent telephonic skills.

What We Offer:

  • A collaborative and innovative work environment.
  • Opportunities to work with global teams.
  • An open, fair, and inclusive environment.
  • Medical insurance for you and your family, with access to Telemedicine application.
  • A brand name that is identified worldwide with precision, quality, and innovation.


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