Cash Collection Specialist
3 weeks ago
Job Summary: We are seeking a highly skilled Cash Collection Specialist to join our team. As a Cash Collection Specialist, you will be responsible for resolving outstanding invoices in accounts receivables by contacting customers through calls and emails from our shared services center in India.
Key Responsibilities:
- Resolve outstanding invoices in accounts receivables by contacting customers through calls and emails.
- Control overdue ageing of outstanding invoices.
- Ensure smooth inflow of cash within payment terms.
- Sending reminders to customers to avoid payment delays.
- Resolve unapplied credit items on US customers' accounts by contacting customers via phone/email.
- Ensure monthly progress by resolving substantial amounts.
- Collaborate with collection and cash application teams as per requirement.
- Meet productivity and quality benchmarks defined from time to time.
- Ensure regular communication with Business Unit personnel to ensure issues are resolved immediately.
- Ensure deliverables as per agreed SLAs.
Requirements:
- 3-4 years' experience in international customer service, preferably in cash collections.
- SAP knowledge is preferred.
- Excellent telephonic skills.
What We Offer:
- A collaborative and innovative work environment.
- Opportunities to work with global teams.
- An open, fair, and inclusive environment.
- Medical insurance for you and your family, with access to Telemedicine application.
- A brand name that is identified worldwide with precision, quality, and innovation.
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