Technical Consultant

1 month ago

Hyderabad, India Zaggle Prepaid Ocean Services Pvt. Ltd. Full time

Job Summary:

The Technical Consultant is a key member of our team at Zaggle Prepaid Ocean Services Pvt. Ltd. responsible for implementing Zaggle Solutions with the Implementation Project Manager and gathering interface requirements based on client business requirements within the boundaries of core Zaggle functionality.

Key Responsibilities:

- Perform product installation, product upgrades, and system testing.

- Consult on and handle implementations, provide technical expertise on Integrations, feeds, loads, and extracts.

- Configure all interfaces for ERP, Employee, Card, etc.

- Gather functional and business requirements from clients and translate them into a functional and technical solution design according to client and scope of Zaggle Product or Services.

- Set up Single-Sign-On (SSO) and File Transfer Protocol (FTP) with clients.

- Troubleshoot or conduct system performance optimization exercises with clients.

- Work with project teams to test external interfaces.

- Perform general issue resolution.

Qualifications & Exposure:

- Technical degree (Degree in Accounting, a plus).

- 2-3 years of enterprise-level project management, consulting, and/or software implementation experience.

- Proficiency in setting up SSO, FTP, file import/extract interfaces.

- Database knowledge, HTML, SAML, Integration Technologies understanding, and preferably hands-on practice are necessary.

- VB or Ruby or other 4GL language and SQL skills.

- Experience with FTP and PGP file encryption (or similar).

- Strong working knowledge of flat files, XML files, and Excel spreadsheets.

- Experience in client-facing/service roles.

- Experience with financial applications and knowledge of accounting processes, a plus.

- Full life-cycle financial system implementation experience.

- Strong organizational skills and ability to deliver on commitments.

- Ability to pass a background check.

Critical Performance Competencies:

- Accountability

- Planning and Organization

- Listening - Communication and Influence

- Personal/Professional Effectiveness

- Business Acumen/Strategic Business Perspective

- Adaptability/Flexibility

- Attention to Detail

- Change Management

- Decisiveness/Judgement

- Intelligence

- Tenacity

Value Competencies:

- Displays leadership through innovation and walks the extra mile to create innovative solutions.

- Displays customer-centric passion, empathy, and responsibility to the customer.

- Displays excellence and relentless commitment in delivering solutions to customers.

- Displays compete transparency to the customer and takes ownership.

- Displays personal and corporate integrity.

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