Global Time Operations Specialist
3 weeks ago
Job Description:
We are seeking a skilled Global Time Expert to join our team at HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED. This role will report to the Global HR Time Process owner and collaborate closely with Global Payroll stakeholders, Hub Time resources, HRIT counterparts, and ADP vendor.
Key Responsibilities:
- HR Time Governance: Set up and manage monthly Hitachi Energy Pay and Time forums with HROPs Leaders, Workstream Leaders, and ADP Client Service. Prepare managerial status reports for Executive leadership and develop HR Time Processes Guidelines, SOPs, and Wis. Collaborate with HR leadership and stakeholders to support time service delivery and share best practices.
- Incident Management: Log tickets to ADP eTime, manage escalations, communicate with Time SMEs, and interact with Support Manager/Business Analyst.
- Change Request Management: Support Time SME in raising new requirements, performing impact analysis for HR processes, identifying needs, and supporting development and testing.
- User Access: Approve Super User accounts and manage Authorized users (15), audit, and control.
- Minor Configurations: Approve changes to lookup tables and updates to Public Holiday calendars.
- Knowledge Sharing: Deliver training for new Time SMEs or when new features are released in ADP eTime, support creation of standard and ad hoc reports, and answer questions from Time SME.
- Technical Responsibilities/Clocks: Receive and act on error notifications from Demographic integrations, check HR Data & mapping correctness, approve access to SFTP folders, and support Local SME for ADP eTime clock-related topics.
Requirements:
- Bachelor's or Master's degree preferred.
- Minimum 5 years' experience.
- Experience with HR E2E management processes and/or systems, time/payroll preferred.
- Experience in regional or global role preferred.
- Previous Project Management experience with ADP services is a plus.
- Excellent communication and listening skills.
- Planning, Analytical, and critical thinking capabilities.
- Problem Solving, Decision Making.
- Vendor management skills preferred, technical savvy.
- Proficiency in both spoken and written English language is required.
Global HR Time Expert
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