Operations Excellence Manager
4 weeks ago
About the Role
The Global Operations - AI (GO-AI) team at Amazon is seeking a seasoned Operations Excellence Manager to drive country-level excellence and design/implement systems, metrics, and programs that maximize compliance, productivity, and continuous improvement.
Key Responsibilities
- Drive country-level excellence to design and implement systems, metrics, and programs that maximize compliance, productivity, and continuous improvement.
- Build strong partnerships with operations site leaders to identify new business initiatives and successfully integrate and deploy them to the country-level network.
- Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.
- Analyze and solve operational barriers with a focus on understanding root causes.
About the Team
The GO-AI team handles exceptions remotely in the Amazon Robotic Fulfillment Centers globally. We seek to complement automated vision-based decision-making technologies by providing remote human support for tasks requiring higher cognitive ability and cannot be processed through automated decision-making with high confidence.
What We're Looking For
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design, or a related field
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