Regional Service Delivery Executive
5 days ago
We are seeking an experienced professional to join our team as a Regional Jio Point Service Coordinator in Navi Mumbai.
About the Role:
This is a challenging opportunity for a skilled individual to oversee the rollout of Jio Points in the region, ensuring timely and efficient service delivery.
Key Responsibilities:
- Monitor daily progress of Jio Point service rollout and provide regular updates.
- Collaborate with DASS RSM to drive the rollout according to plan.
KPI Analysis and Reporting:
- Analyze Jio Point KPIs and performance metrics.
- Identify trends in Jio Phone failure rates and service parameters.
Reporting and Data Integrity:
- Evaluate report authenticity and reliability.
- Publish key Jio Point KPIs, including TAT, repeat repairs, cost of service, spares usage, and recovery ratio.
Data Analysis and Insights:
- Analyze raw data to extract relevant insights on Cost & Speed KPIs for Jio Phones.
Service Performance and Operations:
- Monitor and publish service performance of Jio Points state-wise within the region.
- Collaborate with Regional Service Manager on field operations related to Jio centers/Jio Points.
Requirements:
- 4-7 years of experience.
- MBA degree.
- Business analysts skills, MIS knowledge.
Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum (dependent on qualifications and experience).
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