Leadership Position in Cloud Engineering
2 days ago
About Ushur:
Ushur is revolutionizing the way enterprises communicate and engage with customers. Leveraging consumers' self-service demands, businesses are modernizing customer engagement and experience models. Ushur is rapidly becoming the go-to platform for Customer Experience Automation, enabling companies to leapfrog their digital native counterparts and deliver exceptional customer and employee experiences.
With cutting-edge Conversational AI, Machine Learning, and Intelligent Process Automation technologies, Ushur has empowered Fortune 100 enterprises, including some of the world's most well-known brands in healthcare, insurance, banking, and financial services sectors, to automate their customer engagement. Cloud-native, no-code, and purely workflow-driven, Ushur empowers business operations teams to build AI-powered, fully automated, and omnichannel experiences to digitally transform customer journeys end-to-end.
Designation: Director of Software Development Location: Bangalore
Experience: 15+ Years
Key Responsibilities:
- Direct a team of engineering managers and developers in creating highly scalable, performant, easily maintainable & well-tested product features.
- Develop and maintain an extremely strong culture of engineering innovation.
- Exude a strong sense of feature & delivery ownership, agility, and an urge for continuous learning.
- Ensure the delivery of multiple technical initiatives, from design to agile development & delivery phases. Collaborate closely with the DevSecOps team to help optimize the operations pipeline.
- Help creatively solve business problems by supporting the necessary backend, frontend, and API infrastructures.
- Empower the delivery teams to self-organize.
- Constantly lookout for engineering talents that can help Ushur scale newer heights. Deeply involved in talent acquisition practices.
- Evaluate engineering requirements and design proposals in a technical capacity, in collaboration with Product Management, System Architecture, QA & Customer Success teams.
- Effectively collaborate with other teams across the organization to meet the release expectations.
- Stay updated with the latest frameworks in the industry and be influential in all choices related to Ushur's SaaS application stack.
- Evaluate requirements and work with PMO to create delivery plans.
- Facilitate daily stand-ups, early risk identification, and mitigation, dependency resolution, follow-ups for gap-closure, etc.
- Drive the execution and delivery of features by collaborating with cross-functional teams, architects, product owners, and engineers.
- Make critical decisions that attribute to the success of the product.
- Be proactive in foreseeing & resolving issues before they occur.
- Responsible for operating a development process that enforces best practices.
- Continuously scout for and operationalize the necessary tools required to enable a highly efficient engineering process.
Requirements:
- 15+ years of professional software development experience, which includes substantial & demonstrable implementation expertise using Java/Node.JS/Golang.
- 6+ years of direct people management experience in a techno-managerial capacity.
- A strong track record of delivering multiple, complex projects on time.
- Excellent written and verbal communication, strong organizational skills, and attention to details.
- An expert scrum master and an Agile practitioner.
- Demonstrated ability to lead teams of highly skilled developers & managers.
- A strong ability to write and evaluate code.
- Extensive prior work directing cloud-based SaaS platforms; broad experience developing high-throughput backend systems, microservices, API layers, etc.
- Working experience in Spring, Spring Boot, or related Java frameworks, RESTful API design and development, event-driven architecture.
- Knowledge of distributed systems, proficiency in working in a Linux environment.
- Strong software development fundamentals, architecture, algorithms, and problem-solving skills.
- A deep understanding of observability concepts and tooling.
- Experience with Amazon AWS services, CICD.
- An understanding of distributed systems, asynchrony, and message-based architectures.
Preferred Qualifications:
- Experience working with HTML/CSS, React/Angular frameworks.
- Experience with NoSQL databases like MongoDB.
- Experience working in a load-balanced, large, stateless microservices environment.
- Bachelors/Masters in Computer Science or a related field.
Salary Range: $180,000 - $250,000 per annum, depending on experience and qualifications.
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