Customer Relationship Ambassador

2 weeks ago


Delhi, Delhi, India Gallant Play Full time

About Us

Gallant Play is a dynamic organization dedicated to delivering exceptional customer experiences.

Salary and Benefits

We offer a competitive salary of ₹18,000 per month during the probation period, with a possibility of revision based on performance after three months.

Job Description

Key Responsibilities:

  • Handling Customer Calls: Respond promptly and professionally to inbound calls, addressing inquiries and concerns. Make outbound calls to marketing leads and customers to resolve issues, follow up on leads, and gather feedback.
  • Lead Management: Allocate leads to Arena Managers based on customer service requirements, engage in sending quotations, and close leads for events by coordinating with Arena Managers.
  • Collaboration and Resolution: Collaborate with team members and departments to efficiently resolve customer issues, identify and escalate issues requiring additional support.
  • Closing Leads: Effectively manage and close leads for events by coordinating with Arena Managers.

Requirements and Qualifications

To succeed in this role, you should have:

  • A graduate degree in any field; a degree in Sports Management or Science will be preferred.
  • Professional proficiency in English.
  • Excellent Communication Skills.

Why Work with Us?

Gallant Play offers a supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact in customer experience management.



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