Customer Relationship Ambassador
2 weeks ago
About Us
Gallant Play is a dynamic organization dedicated to delivering exceptional customer experiences.
Salary and Benefits
We offer a competitive salary of ₹18,000 per month during the probation period, with a possibility of revision based on performance after three months.
Job Description
Key Responsibilities:
- Handling Customer Calls: Respond promptly and professionally to inbound calls, addressing inquiries and concerns. Make outbound calls to marketing leads and customers to resolve issues, follow up on leads, and gather feedback.
- Lead Management: Allocate leads to Arena Managers based on customer service requirements, engage in sending quotations, and close leads for events by coordinating with Arena Managers.
- Collaboration and Resolution: Collaborate with team members and departments to efficiently resolve customer issues, identify and escalate issues requiring additional support.
- Closing Leads: Effectively manage and close leads for events by coordinating with Arena Managers.
Requirements and Qualifications
To succeed in this role, you should have:
- A graduate degree in any field; a degree in Sports Management or Science will be preferred.
- Professional proficiency in English.
- Excellent Communication Skills.
Why Work with Us?
Gallant Play offers a supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact in customer experience management.
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