Customer Service Team Member
3 weeks ago
Role Overview
We are seeking a Support Representative to handle customer inquiries, resolve issues, and provide exceptional service through various communication channels, including phone, email, and chat.
Key Responsibilities
- Customer Interaction: Respond to customer queries, address concerns, and provide solutions in a timely and professional manner.
- Issue Resolution: Identify and resolve issues related to bike rentals, such as booking errors, payment disputes, and vehicle breakdowns.
- Communication: Collaborate with internal teams to ensure seamless communication and resolution of issues.
- Documentation: Maintain accurate records of customer interactions, transactions, and issues.
Requirements
- Educational Qualification: High school diploma or equivalent; a degree in business or communication is preferred.
- Experience: 1-2 years of customer service experience, preferably in the travel, rental, or logistics industry.
- Communication Skills: Excellent verbal and written communication skills in English are essential.
- Problem-Solving: Ability to resolve issues calmly, quickly, and professionally while ensuring customer satisfaction.
- Tech-Savvy: Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
About Us
Our company simplifies mobility nationwide by transforming access to two-wheeler transportation through our innovative online platform.
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