Salesforce Quality Assurance Specialist

5 days ago

Anantapur, Andhra Pradesh, India beBeeQualityAssurance Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: Salesforce Quality Assurance Lead

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An experienced Test Engineer with strong expertise in Salesforce platform and deep knowledge of Sales Cloud and Service Cloud functionalities, workflows, and data models is required to lead quality assurance efforts. The successful candidate will be responsible for planning, coordination, and execution of test strategies and test plans for Salesforce Sales Cloud and Service Cloud projects.

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Key Responsibilities:

  • Define test scope, create detailed test cases, and ensure comprehensive coverage across Salesforce Sales and Service Cloud functionalities, configurations, and data models.
  • Manage and guide QA testers, providing mentorship, task allocation, and review of test deliverables.
  • Celebrate teams wins by creating opportunities for team growth and shared success.
  • Coordinate defect management activities, ensuring timely logging, tracking, and resolution of defects using tools like JIRA and ALM.
  • Oversee execution of smoke, functional, regression, integration, and UAT testing for Salesforce Sales and Service Cloud implementations and integrations.
  • Collaborate with business analysts, developers, and product owners to validate requirements and provide QA sign-off.
  • Establish QA processes, best practices, and metrics to improve testing quality and efficiency.
  • Participate in Agile/Scrum ceremonies, representing QA in sprint planning, backlog grooming, and retrospectives.
  • Prepare and present detailed test status reports, defect metrics, and risk assessments to stakeholders and leadership.
  • Develop and maintain technical documentation, such as test plans, test cases, and defect reports.
  • Stay up-to-date with the latest Salesforce releases, updates, and best practices to ensure the highest level of quality assurance.

Required Skills & Experience:

  • Strong expertise in Salesforce platform, with deep knowledge of Sales Cloud and Service Cloud functionalities, workflows, and data models.
  • Proven experience in test planning, test case design, and execution for Salesforce Sales and Service Cloud projects.
  • Hands-on experience with QA and project management tools such as JIRA, ALM, and test management tools.
  • Strong understanding of QA principles: smoke, functional, regression, integration, and UAT testing.
  • Excellent leadership and team management skills, with experience guiding QA testers.
  • Analytical and problem-solving skills with the ability to resolve complex issues under tight deadlines.
  • Solid knowledge of Agile/Scrum methodologies and experience leading QA efforts in Agile teams.
  • Strong communication and stakeholder management skills with the ability to present technical information clearly.
  • Attention to detail and ability to manage multiple priorities across concurrent projects.
  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder).

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