
Hotel Booking Coordinator
3 days ago
Job Title: Hotel Booking Coordinator
The primary objective of this role is to manage customer interactions via calls, emails, and WhatsApp chats. As a key point of contact, you will provide detailed information regarding room availability, pricing, and current promotions.
- Handle inbound booking inquiries through calls, emails, and WhatsApp chats.
- Offer accurate information about hotel services, rates, and promotions.
- Engage with potential guests to convert inquiries into confirmed bookings.
- Upsell hotel packages to enhance booking value.
- Efficiently handle booking modifications, cancellations, and special guest requests.
- Maintain accurate records of customer interactions and booking conversions.
- Collaborate closely with operations teams to ensure seamless guest experiences.
- Collect and share customer feedback for continuous service improvement.
- Work with sales and marketing teams to achieve business targets.
- Excellent communication skills, both written and verbal.
- Strong ability to multitask and work under pressure.
- Basic knowledge of hotel systems and software.
- Ability to work in a fast-paced environment.
- Opportunity to work in a dynamic hotel environment.
- Chance to develop strong customer service skills.
- Competitive compensation package.
- Ongoing training and development opportunities.
- Submit your application, including your resume and cover letter.
- Participate in the selection process, which may include interviews and assessments.
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