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Deputy Manager

1 month ago

Pune, Maharashtra, India Siemens Energy Full time

About the Role

Siemens Energy is seeking a highly skilled Deputy Manager - Operations Service Desk to join our team. As a key member of our Global Services team, you will provide technical support to our customers and internal collaborators, ensuring seamless delivery of our products and services.

Key Responsibilities

  • Manage Level 2 requests where Operational Service Desk (OSD) needs additional support in resolving the case
  • Review any previous investigation conducted by OSD and identify additional steps required to provide an efficient resolution
  • Coordinate internally with domain experts (SMEs) to ensure all responses provided meet Siemens Energy standards of safety, compliance, and quality
  • Participate in and/or conduct process and design FMEA and RCA as a part of cross-functional team, as required
  • Support reporting and monitoring of performance metrics by ensuring high responsiveness
  • Analyze ticket data to identify patterns of most requested area of support by topic, fleet, customer, etc. Use this data to suggest design changes for product improvement to engineering
  • Closely coordinate with remote diagnostics team to leverage available unit data in troubleshooting
  • Constant engagement with the team to identify areas of improvement, cost out and standardization
  • Coach and mentor other members of the team

Requirements

  • Bachelor's degree in Mechanical or Electrical Engineering with 4 to 10 years of relevant experience
  • Experience with rotating equipment used in the industrial and oil and gas industry - steam turbine, gas turbine, turbo compressors, reciprocating compressors, etc.
  • Excellent understanding of engineering fundamentals with a good working knowledge of industry standards (API, ASME, with case management systems like Salesforce and document management systems like Globus, Teamcenter, etc.
  • Knowledge of engineering document types, standards, and specifications, including the associated storage, retrieval, and revision methods
  • Ability to communicate and convey ideas effectively to peers, suppliers and customers, and deliver technical presentations to customers and management
  • Strong analytical skills and the ability to perform detailed engineering calculations
  • Excellent social skills as well as professional appearance to ensure first class customer interaction
  • Ability to act as lead for specified projects, and drive actions
  • Ability to identify significant engineering issues and escalate accordingly
  • Ability to work well in a team environment, as well as independently
  • Ability to assess technical risk based on available data and/or calculation results
  • Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences
  • Knowledge and understanding of Siemens Energy products and services
  • Experience in engineering, manufacturing, site installation, field service, overhaul, and commissioning highly beneficial
  • Willing to support field investigation

About Siemens Energy

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

  • Employees are eligible for Remote Working arrangements up to 2 days per week
  • All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age
  • Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. – As a part of CTC, tax saving measure
  • Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis