Hotel Sales and Relationship Manager

4 weeks ago


Andheri, Maharashtra, India Accor Full time

About the Role

The Accor Plus Ambassador is responsible for leading the hotel membership sales team to achieve and exceed sales targets. This role involves training, coaching, and developing hotel teams to ensure the success of the Accor Plus program.

Loyalty Plus Program

  • Build and maintain strong relationships with Accor hotels management to support the Loyalty Plus program.
  • Facilitate training to Accor hotels team members on the Loyalty Plus program.
  • Provide proactive support and advice to hotels as required to ensure engagement in the Loyalty Plus program and achievement of targets.
  • Weekly sales results to drive performance to individual hotels.

Leadership

  • Role model behaviours expected from team members and act in accordance with company values, Heartiest principles, and company policies at all times.
  • Support and inspire a positive team environment and morale. Celebrate sales and wins to build a motivated, high-performance culture.
  • Understand, represent, and uphold the integrity of the Accor Plus and Accor hotels brand at all times and in all interactions.
  • Deliver training to scheduled hotels on time.
  • Carry out ongoing coaching, training, and development to the hotel teams and ensure they have the tools and support to perform.
  • To protect the interests of the organisation in terms of adherence to the law, reputation in the marketplace, and ability to support organisational objectives now and into the future.
  • Support organisational goals via participation in implementing key company and sales initiatives.
  • Ensure ongoing timely review and follow-up of hotels development actions.
  • Identify opportunities for on-the-job impromptu coaching conversations to provide instant feedback and support.
  • Monitor and track direct reports' performance against set targets and identify relevant coaching, training, and development to support performance improvement.
  • Administration and reporting as required.


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