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Business Systems Analyst

1 month ago

Hyderabad, Telangana, India Jobs for Humanity Full time
Job Title: Business Systems Analyst

About the Role

As a Business Systems Analyst at Jobs for Humanity, you will play a critical role in ensuring the smooth operation of our financial services systems. Your primary responsibility will be to elicit, analyze, communicate, and validate business/user requirements for processes and policies for our Transfer Agent clients.

About the Team

Our team is part of the BPS Transfer Agency organization, and we work closely with Technology and other Business functions to ensure critical issues are prioritized and resolved in a timely manner to minimize client impact.

Responsibilities


  • Actively engage with clients/product owner to gather business requirements.
  • Assist with the product backlog and work with the Product Owner to implement high-priority items.
  • Establish and validate new funds and fund updates on the Transfer Agent Systems.
  • Assist with the daily/monthly client and dealer Output processes and functions.
  • Provide support for Policy and Procedures roll outs and updates.
  • Conduct requirement gathering workshops, brainstorming sessions, functional, and non-functional requirement analysis sessions.
  • Assist with communication between business units & technology on issues, enhancements, and implementation.
  • Assist in the identification, isolation, resolution, and communication of problems within the production environment.
  • Provide Business support by analyzing production issues to assist in determining business impact and prioritization for resolution.
  • Escalate critical production issues, system outages, etc. to management and provide ongoing status updates.
  • Recommend available workaround solutions to business partners to avoid transaction processing or service delays.
  • Act as the initial point of contact for business user support queries, respond to support queries where possible, or escalate queries within the team.
  • May coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion on schedule.
  • May assign and monitor progress of project team, providing analytical support and direction.
  • May serve as a liaison between internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
  • Identify project management coordination gaps or areas for improvement and recommend and implement solutions or efficiencies.
  • Other related duties assigned as needed.


Requirements


  • 3+ years of Financial Services experience and domain knowledge with emphasis in Transfer Agency business.
  • Knowledge of end-to-end systems development life cycles, i.e., waterfall, agile, and other modern approaches to project management.
  • Extensive knowledge of Business Analysis standards, processes, procedures, and guidelines.
  • Excellent organizational, analytical, and time management skills to manage multiple tasks effectively in a fast-paced environment with short deadlines.
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers.
  • Excellent verbal and written communication skills to various levels in the organization, e.g., executive, management, individual contributors.
  • Excellent problem-solving, team, and time management skills.
  • Good understanding of workflow and process flow diagramming.
  • Good working knowledge of MS products such as Excel, Word, Access, MS Project.
  • Good Team Player.