High-Performance Support Specialist
2 weeks ago
Bruker is a leading analytical instrumentation company that enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. With a strong commitment to innovation, productivity, and customer success, we provide high-performance scientific instruments and solutions that explore life and materials at molecular, cellular, and microscopic levels.
Job OverviewWe are seeking an experienced Remote Support Engineer (Global Call Center) based in Bengaluru, India to join our team. As a key member of our global support team, you will work remotely with customers to diagnose BAXS instruments like X-ray diffractometers, Fluorescence spectrometers, single crystal diffractometers, and Optical emission spectrophotometers.
Key Responsibilities- Diagnostics: Work remotely with customers to diagnose complex electromechanical hardware/software instrument issues, operations, and training-related issues.
- Solutions: Develop, optimize, communicate, and execute efficient solution plans for instrument issues.
- Instrument Performance: Optimize instrument performance to meet specifications.
- Record Keeping: Maintain records of activity in support databases.
- Customer Experience: Provide exceptional customer experience throughout the support process.
- Ticket Management: Manage tickets effectively, escalating unresolved issues to appropriate technical support teams when necessary.
To be successful in this role, you should have:
- Customer-focused working experience in technology-based instruments like XRD, XRF, OES to support various technical issues.
- Excellent analytical capabilities and theoretical understanding of physics.
- Working knowledge of electronics, mechanics, control systems, computers, networking.
- Able to use common electrical testing tooling like oscilloscopes, multimeters, etc. to solve complex system, product user, and/or application issues.
- Demonstrated ability to provide clear, logical, and effective communication in English.
- Experience in remote support tools, including TeamViewers, Webex, and others.
- Technical education and/or worked as a technician.
BE/BTech in Electronics/Electrical/Instrumentation or MSc in Physics, Chemistry, and Material Science. At least 1 year of previous service experience or hotline activity within electronic systems.
Compensation and BenefitsThe estimated annual salary for this position is ₹900,000 - ₹1,200,000. We offer a competitive benefits package, including health insurance, retirement savings, and opportunities for professional growth and development.
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