Contract Management Director
4 days ago
Sutherland is a leading process transformation company with a rich history spanning 38 years. Our mission has remained unchanged since our inception - to help clients maximize their customer lifetime value and increase their competitive advantage by driving productivity and efficiency while delivering measurable results.
We are experts in reengineering processes, designing exceptional customer experiences for the digital age. Our team combines front-end customer-focused services with optimized back-end processes in an integrated manner along the entire journey map of the customer.
This holistic view of our clients' and customers, powered by our deep domain knowledge, design thinking, and advanced analytics-driven business insights, allows us to work exceptionally well with our clients through their digital transformation journey.
Key Responsibilities:
- Drive contracting process post-customer contract handover to execution and support Post-Sales Contractual Requirements during implementation phase.
- Coordinate contract drafting/preparation/updating and negotiations, ensuring end-to-end contract alignment.
- Resolution of contractual differences and contract development throughout the whole contract lifecycle.
- Creation of Contract Abstractions and gap analysis/comparative studies.
- Manage risk exposure and trade-off list during contract negotiations and proper synchronization with all internal stakeholders.
- Drive inherent risk mitigation measures with stakeholders and closure of GAPs for main body (frame contract) and all annexes such as pricing, performance metrics, acceptance, timelines, before contract signing including feedback to Service Delivery/Operations/Teams of previous contract.
- To work around the Contract Governance framework within SGS dealing with administrative, risk, and compliance management.
- Thorough understanding of contractual conditions that impact pricing along with a clear understanding of all risks and assumptions, promises, and commitments, to be able to understand risk-managed commercial models.
- Sound understanding of customer contracts from an operational point with a clear approach and views to technical, Digital, legal, and contractual obligations.
Educational Qualifications:
- Must be a Law Graduate having experience in contract governance, post-contract execution, and contract management.
- Knowledge in creating and analyzing Excel-based reports, PowerPoint Presentations.
- Knowledge in contract summarization and analysis.
- Require IT/ITES industry background.
Experience: 12 years+
Salary: $120,000 - $180,000 per annum, depending on location and qualifications.
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