Customer Experience Quality Assurance Specialist

3 weeks ago


Gurgaon, Haryana, India Airtel Full time

A career opportunity has arisen at Airtel for a seasoned Manual Tester to join our Customer Experience testing team.

As a key member of the engineering team, you will play a vital role in ensuring the quality and reliability of our products and features. Your primary responsibility will be to identify and report bugs, develop test cases, and perform manual testing to guarantee that our products meet the highest quality standards.

You will work closely with the engineering team to manage product GTM/Pilots on assisted and digital channels, conduct regression testing reporting, and be responsible for end-to-end UAT/sanity on channels. You will also collaborate with CFT to work on bugs identified in testing and prioritize them with the Product team.

Your exceptional communication skills will enable you to effectively communicate product changes, enhancements, and developments to the wider teams, stakeholders, and customers. Additionally, you will identify key problems/areas of opportunities and plan improvements, as well as document and present your findings to stakeholders.

The ideal candidate will possess strong problem-solving, critical thinking, and analytical skills, with the ability to understand complex technical systems used across telecom processes. They should also be able to communicate complex concepts in simple terms, demonstrating excellent technical proficiency.

We are looking for someone who is highly flexible and adaptable to change, with leadership skills and experience working in a team environment. The successful candidate will have 2+ years of experience in application testing or product operations, preferably in the telecommunications domain.

In return, we offer a competitive salary of $80,000 - $100,000 per annum, commensurate with experience. This is a fantastic opportunity to grow your career with a leading telecommunications company like Airtel.



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