Healthcare Resolution Specialist
4 days ago
We are a pioneering health-tech platform dedicated to making healthcare accessible, affordable, and preventive. Our services range from physical and mental wellness to OPD benefits, empowering individuals and corporations to prioritize well-being.
Our Core Offerings- Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.
- Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.
- Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management.
- Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.
- Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.
We need an energetic individual to join our Resolution team as a Healthcare Resolution Specialist.
Responsibilities- Work closely with Operations and Support teams to understand user grievances and pain points.
- Conduct RCA of all escalations and provide effective solutions to users.
- Closed communication threads with internal and external stakeholders to ensure user satisfaction.
- Analyze data to identify trends and gain meaningful insights.
- Identify gaps in processes leading to escalations and suggest improvements.
To be successful in this role, you should have:
- 0-3 Years of experience in Customer Support or Control Tower roles.
- Experience working in E-com/Q-com companies and comfort with fast-paced environments.
- Ability to handle ambiguous problem statements.
- A customer-first approach.
The estimated salary for this position is ₹500,000 - ₹750,000 per annum, depending on qualifications and experience. We offer a comprehensive package of benefits, including competitive pay, opportunities for growth and development, and a dynamic work environment.
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