Healthcare Resolution Specialist

4 days ago


Noida, Uttar Pradesh, India Visit Health Full time
About Visit Health

We are a pioneering health-tech platform dedicated to making healthcare accessible, affordable, and preventive. Our services range from physical and mental wellness to OPD benefits, empowering individuals and corporations to prioritize well-being.

Our Core Offerings
  • Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.
  • Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.
  • Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management.
  • Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.
  • Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.
What We're Looking For

We need an energetic individual to join our Resolution team as a Healthcare Resolution Specialist.

Responsibilities
  1. Work closely with Operations and Support teams to understand user grievances and pain points.
  2. Conduct RCA of all escalations and provide effective solutions to users.
  3. Closed communication threads with internal and external stakeholders to ensure user satisfaction.
  4. Analyze data to identify trends and gain meaningful insights.
  5. Identify gaps in processes leading to escalations and suggest improvements.
Requirements

To be successful in this role, you should have:

  • 0-3 Years of experience in Customer Support or Control Tower roles.
  • Experience working in E-com/Q-com companies and comfort with fast-paced environments.
  • Ability to handle ambiguous problem statements.
  • A customer-first approach.
Salary and Benefits

The estimated salary for this position is ₹500,000 - ₹750,000 per annum, depending on qualifications and experience. We offer a comprehensive package of benefits, including competitive pay, opportunities for growth and development, and a dynamic work environment.



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