Technical Program Manager

About Us:

Voya India is a dynamic technology and business process transformation company that provides world-class technology and business process management services with an emphasis on quality, speed, and optimization driven through automation. Our mission is to deliver innovative solutions to Voya's Retirement, Employee Benefits, and Investment Management businesses.

Job Overview:

The Technical Program Manager will provide strategic and technical leadership to the team, ensuring governance, quality, and standards, as well as planning, coordination, reporting, and monitoring of a diverse mix of strategic programs and/or projects for the organization. The role requires a hands-on leader with a proven ability to work collaboratively and effectively across organizations and cross-functional teams.

Responsibilities:

• Proactively work with business units across Investment Management to understand requirements and perform technical program and/or project scoping/planning activities
• Deliver project/program/portfolio objectives on-time, with quality, within scope and budget to meet or exceed stakeholder needs and expectations
• Adhere to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
• Collaborate across Architecture, Development, QA, Data, and Operations teams to help remove technical roadblocks
• Ensure team adherence to Data and Application Engineering methodologies, standards, code reviews, and technical documentation
• Work independently to plan and manage large and/or complex strategic programs and/or projects, ensuring predictable, consistent, and successful delivery
• Provide technical guidance to development team members and minimize technical risk on projects
• Translate requirements, design, and deliver Solution Architecture outcomes into detailed design specifications
• Balance competing technical requirements and interests, keeping team focused on top priorities, and find ways to achieve win-win outcomes by encouraging new ways of looking at problems, processes, and solutions
• Develop, manage, monitor, and report on all project, program/portfolio tasks, activities, controls, deliverables, and reports; and/or provide technical oversight for an IT portfolio
• Demonstrate team building skills by developing high-performing project teams, setting a positive tone, and leading by example
• Assist managers across the organization in identifying the right resources to accomplish tasks and develop timelines to identify and track program and/or project milestones to ensure completion within established timelines and budget
• Anticipate and remove barriers that can jeopardize delivery, budget, customer readiness, and customer acceptance
• Look for and champion opportunities to reduce costs and improve efficiency while delivering on all commitments
• Create open environments conducive to sharing information and ideas; listen and effectively communicate with clarity and precision
• Define success criteria upfront to promote alignment and actively manage to expected program outcomes
• Efficiently operate with limited information and ambiguity and negotiate priorities and solutions
• Proactively coach and mentor junior staff within the team and members of the Technical Management community across the enterprise
• Demonstrate ability to influence and execute organizational and mindset changes
• Hands-on and results-driven leader with a proven ability to work collaboratively and effectively across organizations and cross-functional teams
• Demonstrate proven capability to be disciplined and flexible at the same time
• Naturally lead and command authority, influence, and inspire without control
• Deliver under pressure with the ability to manage tight deadlines while maintaining quality and managing risk to an acceptable level
• Effective presentation and communication style that builds and maintains strong relationships with stakeholders and influences outcomes and decisions
• Code high-risk and/or high-complexity modules and establish patterns & practices for the team to follow
• Understand, apply, promote, and contribute to the delivery methodologies, standards, and tools
• Facilitate performance review and provide feedback to the team

Requirements and Qualifications:

• 14+ years of progressive experience in technical management-related roles
• 4+ years of experience working within the Investment Management (buy-side) and/or Financial Services industry would be beneficial
• 5+ years of experience managing large, complex programs and/or projects through all SDLC phases
• 2+ years of experience with Cloud native development on Azure or a related Cloud
• 8+ years of experience in Python, SQL, and Data Warehouse skills, Data Vault modeling would be a plus
• Proven experience with Python/PySpark and related technologies
• Proven skills with JavaScript/TypeScript, DHTML, HTML, CSS, AJAX, jQuery, Web Services, etc. would be beneficial
• Expert understanding of Design patterns, practices, and concepts with the ability to implement these technology solutions
• Hands-on with coding, unit testing, and production issue troubleshooting
• Experience working in a full-stack role with all layers of UI, middle-tier, and back-end would be desirable
• Experience in release management process utilizing CICD and DevSecOps concepts
• Experience with Visual Studio 2017/2019/2022 and TFS (Team Foundation Server)/GIT
• Experience working as a direct point of contact with the business and/or key stakeholders
• Experience working in a fast-paced Agile environment
• Proficient in developing, managing, monitoring, and appropriately reporting on programs, projects, portfolio, and/or project tasks and controls
• Proven ability to take complex problems, provide simplified solutions, and engage an organization to operationalize the changes; superb problem-solving and critical thinking skills with thorough diligence
• Expert understanding of Waterfall, Agile, and DevOps project management principles and practices
• Highly skilled in managing and performing the following activities: requirements gathering & documentation, analysis, design, planning, and production implementation
• Must have meeting facilitation skills including setting agendas, task management, time management, taking minutes, managing documentation, and action item management both formal and informal settings
• Experience effectively managing programs and/or projects through shared resources; internal and external (vendor and/or consultant) resources; on-shore/off-shore models
• Excellent verbal & written communication skills with strong interpersonal & influencing skills and ability to effect change in a matrix-managed organization
• Understanding of Azure Cloud platform would be beneficial
• Understanding of Kafka, RabbitMQ, SQS like messaging services would be a plus
• Angular working knowledge would be a plus
• Must be able to multi-task, problem-solve, learn quickly, and adapt to changing priorities
• Excellent verbal and written communication skills; strong interpersonal and influencing skills; ability to effect change in a matrix-managed environment
• Experience interacting with and influencing senior members of management
• Understand and stay up-to-date with current industry trends and relate aspects to our business and influence business leaders accordingly
• Understand and utilize current project and/or portfolio planning, reporting, and support tools
• Proficiency in MS Project, Outlook, Word, Excel, SharePoint, Visio, and PowerPoint

Estimated Salary:

$150,000 - $200,000 per year