Vehicle Operations Specialist

2 days ago


Chennai, Tamil Nadu, India Motorq Full time
About Motorq

Motorq is the leading provider of vehicle infrastructure and analytics software, empowering businesses to gain valuable insights from their fleet's data without the need for hardware.

The company has developed industry-defining benchmarks for EVs and ICE vehicles through partnerships with 13 global auto manufacturers.

Job Overview

We are seeking a highly skilled Technical Customer Support Associate to join our growing team in India. This role will be instrumental in driving customer support operations and delivering an exceptional customer experience.

You will work closely with our US-based customer support team and India-based engineering and data science teams to support enterprise customers across various stages, focusing on onboarding, support, and operational activities.

Key Responsibilities
  • Owning and executing multiple processes critical to enabling customers to scale more vehicles on our platform, including capability checks, account setup, user management, and troubleshooting.
  • Collaborating with internal stakeholders to track and manage key deliverables during pre-sales and customer onboarding processes.
  • Coordinating with automotive OEM partners for vehicle troubleshooting, enrollment, and consent.
  • Documenting and maintaining SOPs for future reference.
  • Supporting Motorq leadership for administrative tasks.
Requirements

The ideal candidate has a track record of providing technical support, delivering exceptional customer experiences, and possesses the following skills:

  • Excellent written and verbal communication skills.
  • Organized, with the ability to track and execute multiple tasks and frequent changes in priorities.
  • Analytically minded, comfortable with numbers and analytics.
  • Able to structure thoughts and justify decisions with clarity in communication.
  • Committed to quality, with extreme attention to detail.
  • Basic knowledge of technical applications, APIs, SQL, etc.
Salary and Benefits

We offer a competitive salary range of ₹600,000 - ₹800,000 per annum, depending on experience, plus additional benefits.



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