DevOps Engineer
1 month ago
Job Summary
As a DevOps Engineer at Ticketmaster, you will be responsible for providing top-notch support to end-users who integrate and use our Observability toolchain. You will work collaboratively in an Agile environment to onboard, deploy, configure, and maintain tools, including software installations, updates, and core services.
Key Responsibilities
- Provide L1/L2 support to end-users who integrate and use our Observability toolchain.
- Collaborate with application development teams to configure monitoring, alerting, and reporting for logs and metrics using tools like Splunk, Elasticsearch, Grafana, Rigor, Cloudwatch, and Alertmanager.
- Maintain the reliability, stability, and efficiency of our platform, including incident response and incident management.
- Work with our development and operations engineering teams to guide teams towards best practices on how to leverage our Observability toolchain.
- Ensure our Observability platform is optimized and operating within SLI and SLOs.
Requirements
- 6-8 years of experience in the IT industry.
- 4+ years of extensive experience using Observability tooling.
- 4+ years of experience in public (AWS) or hybrid cloud environments.
- Source and project control using GitHub Enterprise & Jira.
- Experience with Observability tools like Splunk, Elastic Search, Prometheus, Grafana, Rigor, Distributed Tracing, and DataDog.
- Continuous Integration platforms like Gitlab CI/CD, Terraform & Argocd.
- Hands-on experience with deployment and configuration of Prometheus.
- Experience with HELM deployments.
- B.Tech, MCA, or equivalent graduate degree from a reputed college.
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