Strategic Business Development Manager
2 weeks ago
MNS Credit Management Group Private Limited, a leading debt recovery and business information services agency, is seeking an experienced Senior Client Relationship Manager to manage corporate client relationships.
Key Responsibilities:- Client Relationship Management: Act as the primary point of contact for corporate clients, ensuring all client needs and requirements are met, and maintaining high levels of client satisfaction.
- Feedback Collection: Regularly gather and analyze client feedback to enhance service delivery and address any issues proactively.
- Account Growth: Identify opportunities for upselling and cross-selling within existing accounts to maximize account value and deepen client relationships.
- Service Coordination: Collaborate with internal teams, including sales, marketing, and operations, to ensure that client service delivery is coordinated and meets the high standards expected by corporate clients.
- Contract Management: Manage and oversee client contracts to ensure compliance and timely renewals, negotiating terms as necessary.
- Reporting and Analytics: Provide regular reports on account status, client feedback, upselling, and account performance to senior management.
- Market Awareness: Keep abreast of industry trends and competitor activity to anticipate client needs and offer competitive solutions.
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
- MBA or Master's is a plus.
- Minimum of 5-7 years of experience in account management, preferably within financial services, credit management, or business information sectors.
- Strong understanding of corporate client management and the ability to manage large accounts effectively.
- Excellent communication, negotiation, and interpersonal skills, with a knack for building rapport with key stakeholders.
- Proven track record of successfully managing client relationships and achieving sales targets.
- Willingness to travel as needed to meet business objectives.
This position offers a salary range of ₹60 lakhs - ₹80 lakhs per annum, depending on experience. MNS Credit Management Group Private Limited offers a dynamic and fast-paced work environment, opportunities for career growth, and a comprehensive benefits package.
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