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Spa Operations Manager

4 weeks ago

Cochin, Kerala, India Ode Spass Full time

Job Overview

We are seeking an experienced Spa Manager to oversee the day-to-day operations of our luxurious spa at Ode Spass, a leading wellness themed resort living community. As the Spa Manager, you will be responsible for managing a team of spa therapists, receptionists, and support staff, ensuring exceptional customer service by providing personalized experiences and resolving customer issues.

Responsibilities

  • Oversee the day-to-day operations of the spa ensuring smooth and efficient functioning
  • Manage a team of spa staff to provide exceptional customer experiences
  • Implement effective sales and marketing strategies to drive spa revenue
  • Monitor and maintain inventory of spa products, equipment, and supplies
  • Train and develop spa staff on various treatments and services
  • Ensure compliance with hygiene and safety protocols
  • Prepare and analyze spa performance reports
  • Collaborate with other departments to enhance the overall guest experience

Requirements

  • 4 to 6 years of experience in a similar role in the spa industry
  • Proven track record of successfully managing a spa
  • Excellent leadership and people management skills
  • Strong knowledge of spa treatments, therapies, and wellness practices
  • Ability to create and implement effective sales and marketing strategies
  • Experience in inventory management and cash handling
  • Exceptional customer service skills with the ability to handle customer complaints and resolve issues
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills

About Us

Ode Spass is a renowned wellness themed resort living community, part of the world's largest chain, founded by the wellness pioneer behind O2 spa. Our luxurious villas and thoughtfully designed plots provide a truly indulgent experience for our guests. We aim to make healthy living a lifestyle and a holistic lifestyle a reality.