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Associate - Client Solutions Specialist

1 month ago

Gurgaon, Haryana, India Alight Full time

Role

An Associate at Alight plays a vital role in ensuring timely and accurate information delivery to clients. They identify process improvements, recommend solutions, and collaborate with Leads to resolve participant issues.

Key Responsibilities:

  • Meet client SLAs and PGs by understanding and contributing positively.
  • Maintain internal and client-defined quality scores.
  • Prioritize work efficiently and produce a significant volume of work within performance standards.
  • Ensure proper documentation, follow-ups, and adherence to SOPs.
  • Articulate complex client plans and provisions in a simplified manner.
  • Help identify issues, process delays, and quality problems, and recommend solutions.
  • Work with Leads to ensure delivery in accordance with standard operating procedures.
  • Take ownership of self-learning and development.
  • Ability to work in a fast-paced environment with short deadlines.
  • Practice logical reasoning and critical thinking.

Requirements:

  • University degree level education.
  • 2-5 years of experience.
  • Coordination, organization, prioritization, and multi-tasking skills.
  • Problem-solving skills.
  • Proven ability to follow processes and identify process improvement opportunities.
  • Energetic and friendly telephone personality with a positive attitude.

Benefits:

Alight offers a comprehensive benefits package, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity, and adoption leave, continuing education and training, and voluntary benefit options.

By applying for a position with Alight, you understand that your application will be contingent on undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

Our Commitment to Diversity and Inclusion:

Alight is committed to diversity, equity, and inclusion. We celebrate differences and foster an environment where everyone feels valued, respected, and supported. We believe diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement:

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices, and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to Work in the Employing Country:

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.