Sales Team Lead
3 hours ago
Experience the thrill of driving sales growth and fostering collaboration as a Sales Team Lead at [24]7.ai, a global leader in intent-driven Customer Engagement solutions. We redefined the way companies interact with consumers by combining Artificial Intelligence with Human Intelligence.
About UsWe are a team of innovators who strive to create exceptional customer experiences. Our clients include over 250 of the world's largest and most recognizable brands across 12 industries.
Job DescriptionAs a Sales Team Lead, you will be instrumental in cultivating our sales team, fostering collaboration with stakeholders, deploying impactful sales strategies, conducting thorough analyses, and guiding frontline agents to consistently surpass sales targets. You will also ensure that reportees demonstrate high efficiency and effectiveness in performance and productivity.
Competency Requirements:- Ability to lead and motivate a sales team to achieve targets
- Skills to develop and execute sales strategies to drive growth
- Capability to establish and maintain strong relationships with employees and stakeholders
- Ability to assess team performance and implement measures to improve productivity and efficiency
- Strong communication skills to effectively convey sales objectives, strategies, and expectations to the team and stakeholders
- Aptitude to identify challenges and develop solutions to overcome them
- Adaptable to work effectively with teams in a dynamic environment
- Deep understanding of sales processes, techniques, and best practices
- Ability to work collaboratively with cross-functional teams to achieve sales objectives
- Lead a team of 15 - 20 advisors/executives in day-to-day operations
- Empower and support agents in acquiring and evaluating relevant information essential for their roles
- Facilitate timely skill and knowledge transfer among team members
- Identify performance-affecting factors and develop coaching/action plans for improvement
- Provide effective coaching, share feedback, and maintain comprehensive documentation
- Demonstrate excellent probing and problem-solving skills
- Keep both the team and management informed about potential threats or risks and provide timely solutions
- Conduct root cause analysis, audits, coaching sessions, and training activities
- Manage agent shrinkage, attrition, and productivity metrics to ensure optimal performance
- Address employee grievances and concerns in a timely and effective manner
- Complete tasks assigned by senior management within specified timelines
- Inspire and energize team members to maintain motivation on the floor
- Exhibit excellent organizational and time-management skills
- Possess strong people management and presentation abilities
- Proficient in working with MS Office tools
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