Senior Manager

1 month ago


Hyderabad, Telangana, India Bristol Myers Squibb Full time

Transforming Patients' Lives through Science

Bristol Myers Squibb is a global biopharmaceutical company that is committed to transforming patients' lives through science. We are inspired by a single vision - to make a meaningful impact on the lives of patients with serious diseases.

Job Summary

The Commercialization IT GenAI Content Pod Lead will lead/manage an offshore team accountable for the end-to-end delivery and support of AI-enabled Content Capability & Orchestration solutions for the BMS Commercialization function to enable their business goals/objectives.

Key Responsibilities

  • Align with the BU stakeholders & Commercialization IT – Omni-Channel Content, Orchestration & Channel Delivery Leads to support all technology platform & applications including integrations with internal/external systems.
  • The POD Lead will closely partner with onshore IT Leads, IT Business Partners, IT Service Providers (Accenture, ZS, EPAM), Application Vendors (Adobe, Veeva, Salesforce), various BMS IT teams (Cyber Security, External Partner, Data Privacy Office) and other functions like WCC to deliver new or enhanced Content & Orchestration capabilities as well as ensure proper ongoing operations with robust SLAs & reporting mechanisms.
  • The IT POD Lead would be accountable for the successful delivery of IT solutions, services & ongoing operations, the support of technology roadmaps, reporting metrics, and continuous improvement initiatives focused on efficiencies, effectiveness in operations. In partnership with onshore IT Leads, helps manage strategic relationships with Business Capability Owners, IT BPs, IT Service Managers and IT Service Providers.

Qualifications & Experience

  • 10+ years of hands-on experience leading content management solutions & orchestration across personal (Field Content on Veeva) & non-personal (Web, Mobile, Social, ChatBot etc.) customer engagement channels.
  • Deep knowledge & experience in designing, developing and deploying Digital Asset Management (DAM), Content Management Systems (CMS) & Medical, Legal & Regulatory (MLR) review capabilities/systems.
  • Demonstrated experience in content solutions like Veeva Vault - PromoMats & MedComms, Adobe Experience Manager – Assets & Sites. Other content authoring tools that directly integrate with Veeva Vault is a bonus.
  • Demonstrated experience with integration mechanisms across batch and real time integrations using AWS Glue, Informatica, WebMethods, Mulesoft etc.
  • Background working in or with a regulated industry. BioPharma is a plus
  • Excellent relationship management & collaboration/communication skills to build strong partnerships across a matrix organization.
  • Deep analytical skills and logical thinking to design new solutions & identify and resolve technical issues that may arise for existing solutions.
  • Ability to apply technical solutions to business processes and enable business goals.
  • Experience with application support/maintenance as well as troubleshooting application bugs, & data related issues.
  • Experience with Project Management and leading projects to completion. Familiar with agile and scrum methodologies
  • Experience with people management & especially leading offshore development/testing teams to deliver on business objectives
  • Experience with creating business process flows, application workflows and architectural diagrams
  • Understanding of infrastructure setups and managing deployments ranging with varying complexities.
  • Strong knowledgeable of Project Security Reviews, Application Vulnerability Assessments, Data Privacy Reviews and Data Privacy policy

Why You Should Apply

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.



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