Business Transformation Associate

7 hours ago

Kolkata, West Bengal, India beBeeTransformation Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title:

Business Transformation Associate

We are seeking a highly motivated and results-driven Business Transformation Associate to join our team. In this role, you will have the opportunity to work on shaping the future of work.

About the Role:

This is an exciting opportunity for someone who is passionate about driving change and solving real-world problems. As a Business Transformation Associate, you will be responsible for leading a team in the Sales support area and ensuring smooth operations.

Key Responsibilities:

  1. Lead a team working in Sales support area and own a smooth operation.
  2. Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
  3. Act as subject matter specialist and resolve / support team in achieving the business objectives.
  4. Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
  5. Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
  6. Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
  7. Perform following activities as part of individual contributor role:
    1. a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
    2. b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
    3. c. Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
    4. d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements

What We Offer:

We offer a fast-paced, tech-driven environment where you can drive change and solve real-world problems. Our teams implement data, technology, and AI to create tomorrow, today.

About Us:

We're an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Our teams work together to achieve our business objectives and make a positive impact on the world.

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