Experience Centre Lead

2 weeks ago


Mumbai, Maharashtra, India Livspace Full time

This is a unique opportunity to excel as an Experience Centre Lead at Livspace, where you will be instrumental in delivering exceptional customer experiences and driving business growth.

About the Role:

We are seeking a highly motivated and experienced professional to join our team as an Experience Centre Lead. As a key member of our customer experience team, you will be responsible for ensuring that every customer interaction with our Experience Centre meets the highest standards of quality and service.

Key Responsibilities:

  • To develop and implement strategies to enhance customer engagement and loyalty through personalized experiences.
  • To lead a team of customer experience professionals to ensure seamless execution of events and activities within the Experience Centre.
  • To maintain high levels of customer satisfaction through prompt issue resolution and proactive communication.
  • To work closely with internal stakeholders to drive business growth through effective event management and promotion.

About You:

  • A minimum of 2-5 years of experience in experiential retailing, sales, or customer service roles.
  • Demonstrated ability to build strong relationships with customers and internal stakeholders.
  • Excellent communication and interpersonal skills.
  • Pleasant personality and a deep curiosity for retail experiences and customer service.

What We Offer:

  • An estimated annual salary range of $60,000-$80,000 depending on location and experience.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and collaborative work environment with a talented team of professionals.


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