Luxury Restaurant Operations Lead
3 weeks ago
Fairmont Hotels & Resorts is renowned for its exceptional service, stunning public spaces, and locally inspired cuisine. As a Luxury Restaurant Operations Lead, you will be at the forefront of delivering unforgettable guest experiences.
Job OverviewThis role encompasses a range of responsibilities, including ensuring impeccable grooming standards, overseeing the smooth operation of the outlet, and driving financial performance. You will work closely with the team to achieve daily, monthly, and yearly financial targets, as well as maintain high standards of food safety and security.
A key aspect of this role is fostering a culture of excellence, where staff are encouraged to think creatively and come up with innovative ideas to enhance the guest experience. You will also lead by example, demonstrating a passionate and hands-on approach to your work.
Responsibilities- Elevate the guest experience through exceptional service, maintaining a deep understanding of their needs and preferences.
- Ensure seamless day-to-day operations, including managing opening and closing checklists, and maintaining HACCP and FIFO standards.
- Drive financial performance, working closely with the finance department to ensure accurate reporting and adherence to guidelines.
- Develop and implement strategies to promote upselling and improve overall revenue growth.
- Maintain open communication channels across all divisions, fostering a collaborative environment that encourages teamwork and creativity.
- Minimum 2-3 years of leadership experience in a fast-paced luxury property.
- Proven expertise in Food & Beverage operations, including bar management.
- Computer literacy and proficiency in point-of-sale systems.
- Exceptional interpersonal and problem-solving skills, with the ability to remain calm under pressure.
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