Social Media Ambassador with Customer Service Expertise

2 weeks ago


Delhi, Delhi, India WHIZZ Full time
Role Overview

At Whizz, we are seeking a skilled Social Media Specialist with Customer Service experience to join our Remote Customer Support Team. As a key member of our team, you will be responsible for ensuring that our social media interactions reflect our brand values and provide the best possible experience for our followers.

Main Responsibilities:

  • Monitor and respond to direct messages (DMs) and comments on Facebook and Instagram in a timely and professional manner.
  • Engage with our audience by answering questions, providing information, and resolving issues in a consistent and positive brand voice.
  • Collaborate with the sales and support teams to escalate and address more complex issues.
  • Track and report on social media engagement and feedback to inform and improve our strategies.
  • Identify and flag inappropriate or harmful content for review.
  • Assist the customer support team in handling live chats as needed.

Requirements:

  • Must have fluent knowledge of English at level C2, as you will be communicating with native speakers daily.
  • Experience: 1+ years of experience in social media moderation or a related role.
  • In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices.
  • Exceptional written communication skills, including writing, editing, and proofreading to maintain a consistent and positive brand voice.
  • Strong interpersonal skills for engaging and building relationships with the online community.
  • High-speed internet connection.
  • Availability: Must be available to work on the New York time zone schedule (9 am - 6 pm New York Time).
  • Exceptional problem-solving skills and attention to detail.

We are looking for a self-starter with a passion for social media and customer support to be a part of our journey to transform the industry together. If you are interested in this opportunity, please apply now.

Benefits:

  • Competitive salary.
  • Opportunity to work in a dynamic and growing company.
  • Remote work with a flexible schedule.


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