Customer Support Specialist

9 hours ago


India Fusion Innovative Full time

About Fusion Innovative

Fusion Innovative is a renowned technology solutions provider based in Chennai, India. We specialize in delivering cutting-edge digital solutions that meet the unique needs of businesses and drive their digital success.

Estimated Salary: ₹800,000 per annum

This full-time on-site role for Product Support is designed to provide technical assistance and support to customers. As a Customer Support Specialist, you will be responsible for troubleshooting technical issues, ensuring customer satisfaction, and collaborating with cross-functional teams as necessary.

About the Role

  • Key Responsibilities: Day-to-day monitoring and maintenance of systems, resolving customer queries, and ensuring seamless customer experience.
  • Collaboration: Work closely with cross-functional teams to achieve business objectives and resolve complex customer issues.

Requirements

  • Technical Skills: Excellent technical support and troubleshooting skills, with a strong understanding of analytical tools and methodologies.
  • Critical Skills: Strong communication and interpersonal skills, excellent problem-solving abilities, and a customer-centric approach.
  • Qualifications: Bachelor's degree in a relevant field, preferably computer science or engineering, and 1-2 years of work experience in a Support role.

What We Offer

  • Opportunities for Growth: Collaborative environment that fosters learning and growth, with opportunities for professional development and career advancement.
  • Work-Life Balance: Flexible work arrangements to ensure a healthy balance between work and personal life.


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