Cloud Support Specialist

1 month ago


Hyderabad, Telangana, India AWS India - Telangana Full time

About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at AWS India - Telangana. As a Cloud Support Engineer, you will be responsible for providing exceptional technical support to our customers, helping them to get the most out of our cloud services.

Key Responsibilities

  • Learn and use groundbreaking technologies to provide innovative solutions to our customers' individual needs.
  • Apply advanced troubleshooting techniques to resolve complex technical issues.
  • Interact with leading engineers around the world to collaborate on customer issues.
  • Partner with AWS teams to help reproduce and resolve customer issues.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers' technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.

About the Team

Our team is passionate about cloud computing and is committed to providing world-class support to our customers. We value diversity and inclusion, and we believe that our unique perspectives and experiences make us stronger.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package.
  • A competitive salary and bonus structure.

Requirements

  • Bachelor's degree or equivalent with 2+ years of relevant technical experience.
  • Experience troubleshooting and debugging technical systems.
  • Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP, and UDP.
  • Experience with web-based services and applications, Apache, and Tomcat.
  • Strong Windows system administration skills.
  • Experience in troubleshooting OS issues, handling clusters, and knowledge of Windows filesystems.

Preferred Qualifications

  • Experience in troubleshooting filesystem and scripting (i.e., bash, Python, PowerShell, etc.).
  • Prior working experience with AWS (e.g., AWS Windows EC2, Workspaces, AppStream, System Manager).
  • Experience with cloud architecture patterns and distributed computing concepts.
  • Exposure to OS and networking security concepts and standard methodologies.


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