Cloud Support Specialist
1 month ago
About the Role
We are seeking a highly skilled Cloud Support Engineer to join our team at AWS India - Telangana. As a Cloud Support Engineer, you will be responsible for providing exceptional technical support to our customers, helping them to get the most out of our cloud services.
Key Responsibilities
- Learn and use groundbreaking technologies to provide innovative solutions to our customers' individual needs.
- Apply advanced troubleshooting techniques to resolve complex technical issues.
- Interact with leading engineers around the world to collaborate on customer issues.
- Partner with AWS teams to help reproduce and resolve customer issues.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
About the Team
Our team is passionate about cloud computing and is committed to providing world-class support to our customers. We value diversity and inclusion, and we believe that our unique perspectives and experiences make us stronger.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- A comprehensive benefits package.
- A competitive salary and bonus structure.
Requirements
- Bachelor's degree or equivalent with 2+ years of relevant technical experience.
- Experience troubleshooting and debugging technical systems.
- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP, and UDP.
- Experience with web-based services and applications, Apache, and Tomcat.
- Strong Windows system administration skills.
- Experience in troubleshooting OS issues, handling clusters, and knowledge of Windows filesystems.
Preferred Qualifications
- Experience in troubleshooting filesystem and scripting (i.e., bash, Python, PowerShell, etc.).
- Prior working experience with AWS (e.g., AWS Windows EC2, Workspaces, AppStream, System Manager).
- Experience with cloud architecture patterns and distributed computing concepts.
- Exposure to OS and networking security concepts and standard methodologies.
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