Customer Success Professional
4 weeks ago
About IOTRL Connect
IOTRL Connect is a growing company in the domain of field force and road safety.
We are looking for a driven, patient, and passionate problem solver to join our team to maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
Objectives Of The Role
- On-board and train new customers & Users.
- Build & strengthen customer relationships
- Maintain customer success metrics and data as directed
Responsibilities:
- Create MIS reports, Weekly/Monthly/Quarterly/Annual reports as required to the customers.
- Manage incoming calls and emails and handle appropriate follow-up calls and emails.
- Address, resolve and record any customer issues that arise regarding business growth, billing, and general account satisfaction.
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.
- Coordinate and train all new customer starts in an efficient and streamlined way.
- Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.
Requirements /Qualifications:
- 1-2 years of experience in communications, marketing, sales, account management, or customer success.
- Multi-tasking skills, strategic planning, and project management skills.
- Exceptional communication skills (verbal and written).
- Analytical and process-oriented mindset.
- The ability to solve problems & to think quickly on your feet.
- An eye for detail.
Why IOTRL Connect?
We're growing and evolving, and if you are flexible then you'll need to come along for the ride. We offer a dynamic and fast-paced work environment that demands innovative thinking and effective collaboration with the team.
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