Enterprise Payments Platform Support Engineer

7 days ago


Hyderabad, Telangana, India Blue Spire Inc Full time

Job Description: Blue Spire Inc is seeking an experienced Enterprise Payments Platform Support Engineer to join our dynamic team. As a key member of our support team, you will provide Level 2 support for critical payment systems, including Fiserv's Enterprise Payments Platform (EPP) / Dovetail Payments.

About the Role: The ideal candidate will have expertise in payment protocols such as SWIFT, MTS, and ACH, as well as experience with Datadog for monitoring and performance analysis. Additionally, you will leverage modern DevOps tools like OpenShift, Jenkins, Docker, and Glassbox to optimize and monitor payment processes.

Responsibilities: Provide L2 support for the Fiserv Enterprise Payments Platform (EPP)/Dovetail Payments and related payment systems. Troubleshoot and resolve issues related to payment transactions, message flows, and integration with other systems. Utilize Datadog to monitor payment system performance and detect anomalies.

Requirements: 5+ years of experience in a support role within the payments domain, with expertise in Fiserv Enterprise Payments Platform (EPP)/ Dovetail Payments. Proficiency with payment protocols such as SWIFT, MTS, and ACH. Experience with Datadog for monitoring and performance analysis.

Preferred Skills: Knowledge of automation tools for enhancing support operations. Familiarity with additional payment systems and protocols. Experience with ITIL processes related to incident, change, and problem management.

Salary: $120,000 - $150,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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