Patient Care Director

1 week ago


Kanpur, Uttar Pradesh, India Medanta Full time
About Medanta

Medanta is a renowned multispecialty healthcare provider in India, with a strong presence in major cities. Our commitment to delivering world-class care has earned us a reputation as a trusted partner for patients and professionals alike.

Key Responsibilities
  • Oversee the overall operations of OPD and IPD services, ensuring seamless patient flow and high satisfaction levels.
  • Participate in resource acquisition for Patient Services, driving growth and expansion.
  • Develop and implement SOPs for OPD and IPD operations, fostering a culture of excellence and innovation.
  • Interface with physicians, patients, and their attendants, providing exceptional patient care and support.
  • Ensure smooth admissions, helpdesk, and OPD area operations, with a focus on patient satisfaction.
  • Coordinate emergency patient handling, ensuring timely and effective response.
  • Plan and coordinate future department expansion, driving growth and development.
  • Collaborate with diagnostic and treatment activities to achieve high customer satisfaction levels.
  • Supervise OPD and IPD services, ensuring optimal staffing and deployment.
  • Conduct and coordinate training programs for teams, promoting skill development and knowledge sharing.
  • Monitor and motivate the team, minimizing attrition and ensuring a positive work environment.
  • Manage operational activities, including staffing levels, constant improvement processes, and system evaluation.
  • Review staff KRA/KPIs, establish employee goals, and conduct performance reviews.
  • Provide presentations and orientations to related departments, ensuring better coordination.
  • Grievance handling and remedial actions.
Qualification and Desired Profile
  • Graduate with a Master's degree in Healthcare Administration (MHA), Hospital Management, or a related field.
  • Certification in Healthcare Quality (CPHQ), Patient Safety, or related fields is preferred.
  • Proven track record in patient care coordination, service delivery improvement, and team leadership in a healthcare environment.


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