Patient Care Director
1 week ago
Medanta is a renowned multispecialty healthcare provider in India, with a strong presence in major cities. Our commitment to delivering world-class care has earned us a reputation as a trusted partner for patients and professionals alike.
Key Responsibilities- Oversee the overall operations of OPD and IPD services, ensuring seamless patient flow and high satisfaction levels.
- Participate in resource acquisition for Patient Services, driving growth and expansion.
- Develop and implement SOPs for OPD and IPD operations, fostering a culture of excellence and innovation.
- Interface with physicians, patients, and their attendants, providing exceptional patient care and support.
- Ensure smooth admissions, helpdesk, and OPD area operations, with a focus on patient satisfaction.
- Coordinate emergency patient handling, ensuring timely and effective response.
- Plan and coordinate future department expansion, driving growth and development.
- Collaborate with diagnostic and treatment activities to achieve high customer satisfaction levels.
- Supervise OPD and IPD services, ensuring optimal staffing and deployment.
- Conduct and coordinate training programs for teams, promoting skill development and knowledge sharing.
- Monitor and motivate the team, minimizing attrition and ensuring a positive work environment.
- Manage operational activities, including staffing levels, constant improvement processes, and system evaluation.
- Review staff KRA/KPIs, establish employee goals, and conduct performance reviews.
- Provide presentations and orientations to related departments, ensuring better coordination.
- Grievance handling and remedial actions.
- Graduate with a Master's degree in Healthcare Administration (MHA), Hospital Management, or a related field.
- Certification in Healthcare Quality (CPHQ), Patient Safety, or related fields is preferred.
- Proven track record in patient care coordination, service delivery improvement, and team leadership in a healthcare environment.
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Patient Care Services Director
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Senior Resident
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