Customer Service Representative
3 weeks ago
About HSBC
HSBC is one of the world's largest banking and financial services organizations. We serve around 40 million customers worldwide through an international network of around 3,900 branches in 80 countries.
A Career at HSBC
We offer a range of exciting career opportunities for talented individuals who share our vision of becoming the world's leading international bank.
The Role
This role is responsible for ensuring effective delivery of branch customer interface functions in the front office and teller areas to achieve a high level of customer satisfaction along with operational efficiency.
Main Responsibilities
- To ensure positive customer experience and manage complaints / escalations
- To adhere to overall operational standards set by the bank
- To comply with applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations
Requirements
- Graduate with 2 years of experience
- Holistic understanding of the Branch Operations and Processes of the bank
- Sound understanding of the company's customer service requirements
Estimated Salary: $55,000 - $65,000 per annum
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