Customer Service Representative

3 weeks ago


Gurgaon, Haryana, India HSBC Full time

About HSBC

HSBC is one of the world's largest banking and financial services organizations. We serve around 40 million customers worldwide through an international network of around 3,900 branches in 80 countries.

A Career at HSBC

We offer a range of exciting career opportunities for talented individuals who share our vision of becoming the world's leading international bank.

The Role

This role is responsible for ensuring effective delivery of branch customer interface functions in the front office and teller areas to achieve a high level of customer satisfaction along with operational efficiency.

Main Responsibilities

  • To ensure positive customer experience and manage complaints / escalations
  • To adhere to overall operational standards set by the bank
  • To comply with applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations

Requirements

  • Graduate with 2 years of experience
  • Holistic understanding of the Branch Operations and Processes of the bank
  • Sound understanding of the company's customer service requirements

Estimated Salary: $55,000 - $65,000 per annum



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