Digital Transformation Reporting Specialist

2 days ago


India Claidroid Full time

Unlock Career Opportunities in Digital Transformation

 

About Claidroid Technologies:

We are a global enterprise specializing in digital transformation, with expertise in Enterprise Service Management and Enterprise Security Management. Our proficiency in ServiceNow empowers organizations to navigate complex digital landscapes.

 

Key Responsibilities:

  • Reporting Expertise: Utilize the ServiceNow Performance Analytics Module to analyze and optimize operational health, ensuring data-driven decision-making for our clients.
  • Data Transformation: Collaborate with stakeholders to gather and transform data into actionable insights across ITIL processes like Incident, Change, and Problem Management.
  • Process Alignment: Map business requirements to ITIL processes and recommend workflow improvements to enhance decision-making.
  • Cross-Module Collaboration: Work across ServiceNow modules (Incident, Change, Asset, etc.) to maintain data consistency and deliver comprehensive reporting.
  • Innovative Solutions: Propose new features and ensure future-ready instrumentation for performance analytics.

 

What We're Looking For:

Education & Experience: A graduate with 6–8 years of experience in ServiceNow reporting is preferred.

Skills & Knowledge:

  • Proficiency in the Performance Analytics Module.
  • Solid understanding of IT Security standards and Agile principles.
  • Experience in relational databases and MS SQL queries.
  • Desirable:
  • ITIL Foundation Qualification.
  • Basic knowledge of Agile methodologies.
  • Attributes:
  • Logical and detail-oriented mindset.
  • Strong communication and presentation skills.
  • Eagerness to learn and grow with new technologies.

 

Why Join Us?

Innovative Projects: Work with cutting-edge technologies in ServiceNow and ITSM, driving meaningful insights and decision-making for our clients.

Global Impact: Be part of a global team shaping the future of digital transformation, creating impactful solutions and fostering exciting career opportunities.

Career Growth: Opportunities for professional development in a supportive environment, unlocking your potential in the ever-evolving world of digital transformation.

Estimated Salary: $80,000 - $120,000 per annum, depending on location and experience.



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