Customer Service Representative

1 month ago


Hyderabad, Telangana, India Goldman Sachs Full time

At Goldman Sachs, we are committed to empowering our clients and customers to reach their financial goals. Our direct-to-consumer business provides digital solutions that help customers save and invest. As a Customer Service Representative - Digital Solutions, you will play a critical role in delivering exceptional service to our customers through various channels, including web chat and mobile app.

Responsibilities

  • Service customers through various channels with a focus on communicating via web chat/mobile app
  • Contribute feedback to develop new content and refine the existing content library
  • Research escalated customer issues and provide customer-centric resolutions
  • Accessing multiple electronic systems and documenting steps taken, while efficiently and accurately completing the customer request
  • Participating in projects or process improvements to drive operational excellence
  • Meeting established goals for all performance metrics, including chat quality, productivity and schedule adherence, to provide an exceptional level of service to prospective and current customers
  • Abide by applicable regulatory and departmental policies and procedures
  • Assisting with inbound and outbound calls when required

Basic Qualifications

  • Bachelor's degree from a recognized institute
  • 1-2 years customer service or related experience
  • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Preferred Qualifications

  • Strong written communication skills and typing proficiency
  • Excellent attention to detail
  • Experience using a session based or continuous messaging platform
  • Previous chat experience

About Goldman Sachs

We believe who you are makes you better at what you do. We are committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at /careers.



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