Business Operations Specialist

4 weeks ago

Delhi, Delhi, India Bose Full time

You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

The Global Sales team connects Bose with people who share our belief that sound is the most powerful force on earth. Through collaboration with external retail partners and internal strategic partners, Sales helps deliver Bose products to people who share in our passion for sound.

Job Description

Job Summary

Business Analysis:

  • Daily Sell-in, Sell-Thru and Sell out reports for sales review meeting
  • Various business reports and Analysis as required by leadership or Managers
  • Weekly Reviews: GCD file update, Sell-thru deck - by partner, by category, Risks & Opportunities,
  • Monthly Readiness Calls: Template owner, Savex data slides (Sell-in, Sell-thru & Sell- out), Category Slides (YTD & Projections),
  • Quarterly Readiness Calls: Template owner, Savex data slides (Sell-in, Sell-thru & Sell-out), Category Slides (YTD & Projections).
  • Track Inventory Levels & WOI: Sell in, sell thru, GRN (Goods Received Note), and closing inventory levels, Weeks of Inventory (WOI).
  • Track Full-Year Projections Against AOP: Sell-in, Sell-thru & Sell-out, Track Lag3, Lag1, Lag0 forecasts and differences, Track SKU and Category Level Performance Against AOP (Product Mix).
  • Finance Collaboration: Analyze projected GM% gaps between actual and target monthly.
  • Flag issues for the sales team to adjust product mix for target GM%.

Supply Chain Operations:

Monitor third party service ops key performance indicators (KPIs) to track the performance of service operations and work with Global MGSC, Servify and Savex to improve these. Identify areas for process improvement to increase efficiency and effectiveness of service operations.Oversee customer support functions, ensuring timely and effective resolution of customer issues and inquiries and work with Servify and Global teams to find resolutions. Audit service delivery processes, including installation, maintenance, and repair of products and review and approve related costs. Manage relationships with service partner and distributor for service, ensuring they meet company standards and customer expectations. SPOC for Bose on all matters related to Service partner. Check and verify all service invoices and reimbursements to ensure accuracy and compliance with company policies.

Logistics and Labelling Support:

BIS/ETA & MRP labeling, coordinates India shipments from DDB1 and DSZN, and resolves customs clearance issues for partners, distributors etc.Supports government audit closures for old cases in India by working closely with the finance team to arrange required customs and shipping documents and information for the Indian government.Demand Planning: local reports and analysis related to forecasts - working with sales and demand planning to do analysis on the forecasts

Product Certifications (BIS & ETA):

Collaborate with global product compliance and certification teams.Manage local consultants and distributors to ensure timely submission of certification applications.Follow up with relevant ministries, certification bodies, and distributors to track the progress of certifications.Ensure all products meet local regulatory requirements and maintain up-to-date records of certifications.Provide regular updates to internal stakeholders on the status of compliance and certification processes.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

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