**Business Process Associate**

4 weeks ago

Ahmedabad, Gujarat, India Techify Solutions Full time

Job Title: BPS Executive (Callcenter support executive)

Location: Remote

Job Description:

  • The ideal candidate will work as the CRM support executive and help our client streamline business processes such as engagement reports, informative communication, complaint resolutions, surveys, and overall communication mediums (Call, WhatsApp, Email, SMS, and Skype).

Key Responsibilities:

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Execute daily campaigns including Channel Partner special events, product trade scheme communication, and festival communication.
  • Coordinate with relevant teams, monitor responses, and address any customer concerns arising from the campaigns.
  • Engage with new Channel Partners through Call, Email, and WhatsApp.
  • Provide necessary information, assist with onboarding processes, address queries, and ensure a positive and smooth experience for new Fleet.
  • Handle various tasks related to the social media community (Facebook), including accepting Facebook member requests, approving daily dealer posts, collecting dealer special occasion photos on Facebook, creating awareness through Facebook creatives, and reconciling Facebook members.
  • Update Channel Partner and employee groups in WhatsApp, add new Channel Partners on a monthly basis, and ensure accurate and up-to-date information in the groups.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Identify and assess customers' needs to achieve satisfaction.
  • Prepare the Daily/Weekly/Bi-Weekly/Monthly/Quarterly Reports.
  • Support and increase the CRM usage and help in Monthly/Quarterly redemption of the products.

Qualification/Requirements:

  • Graduate in any discipline.
  • Minimum 1 year of relevant experience.
  • Excellent communication in English/Hindi is compulsory.
  • Inbound/outbound calling process.
  • Email writing skills (inbound/outbound).
  • Good knowledge of MS Excel, PPT, and Word.

Skills:

MS Excel, Writing Skills, MS Power Point, Email Campaign, Client Coordination, Client Communications, CRM Support, Reports, Redemption

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