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SAP C4C Cloud Specialist

1 month ago

Gurgaon, Haryana, India 2coms Full time
SAP C4C Cloud Specialist

At 2COMS Group, we are seeking a highly skilled SAP C4C Cloud Specialist to join our team. As a key member of our global IT MNC, you will be responsible for implementing and integrating SAP Service Cloud (C4C) for utility clients. Your expertise in SAP Service Cloud will enable you to drive key activities, create functional specifications, and work with technical consultants on application customization. Additionally, you will collaborate with integration SMEs, S/4HANA ABAP team, and other stakeholders to ensure seamless connections between SAP Sales & Service Cloud and back-end S/4HANA IS-U environments.

Key Responsibilities:
  • Implementation experience of SAP Service Cloud (C4C) for utility clients
  • Drive key activities of SAP Service cloud implementations, integrating to backend S/4HANA utilities solution
  • Create functional specifications and work with technical consultants on application customization
  • Work with integration SMEs, S/4HANA ABAP team, and other stakeholders to ensure seamless connections
  • Communication arrangement and services setup, SOAP services configuration, and end points changes in S/4HANA and C4C Integrations for Utilities solution
  • In-depth knowledge of business processes in Service Cloud Utilities Call Centre solution
  • Hands-on experience in service Cloud module implementation
  • Well-versed with Integration troubleshooting in C4C via Web Service Message Monitoring
  • Hands-on experience with SAP Utilities Customer Service processes
  • Exposure to Integration set up with various SAP and non-SAP systems
  • Debug issues due to S/4HANA upgrade and Integration to C4C service cloud impacts
  • Drive Workshops with Business and IT team
  • MIMO process, Address management, Utilities exception management, BMD, and TMD
  • Customer Inquiries, Interactions, and Requests – Ticket Management
  • Experience in Key user tools and screen adaptations
  • Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP S/4HANA ISU using CPI
  • Familiar with BP Replication using Master Data System (MDG) between S/4 HANA and C4

Requirements:
  • B.S. Computer Science/Software Engineering or equivalent experience
  • 4-8 years of overall IT experience with 4 – 5 years of experience with SAP Sales / Service cloud in a functional role
  • Aptitude to lead the team
  • Strong debugging and problem-solving skills in SAP Sales and Service cloud, Cloud Platform Integration, ECC, and S4, and familiarity with ABAP Development of Proxy's, RFC modules, and Idoc related development
  • Familiarity with SAP Cloud Platform Integration tool is a plus
  • Well-versed with Agile Methodology, can do Sprint planning, create end-to-end Test cases & review documents