Customer Order Management Professional

Job Title: Customer Order Management Specialist

We are seeking a highly skilled Customer Order Management Specialist to join our team. The ideal candidate will have a solid technical background, excellent communication and interpersonal skills, and a high level of enthusiasm and persistence in pursuing goals.

In this role, you will be responsible for handling orders from customers, managing sales solutions, and providing customer support. You will also need to coordinate with production and logistics teams to ensure seamless delivery of products.

The successful candidate will possess strong analytical and problem-solving skills, as well as the ability to work autonomously and make decisions independently. If you are a self-motivated and innovative individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Main Responsibilities:

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• Manage end-to-end sales solutions and customer support cycles\
• Coordinate orders with production and logistics teams\
• Provide exceptional customer service and resolve any issues or complaints\
• Analyze customer application requirements and suggest suitable products\
• Develop and maintain relationships with customers and internal stakeholders\
• Perform ad-hoc activities and projects assigned by management\
• Understand technical drawings and release BOMs in ERP systems\
• Maintain data accuracy and integrity in ERP systems\
• Identify and develop new business opportunities\
• Collaborate with cross-functional teams to achieve business objectives\
• Stay up-to-date with industry trends and best practices\
• Contribute to process improvements and efficiency gains\
• Participate in training and development programs to enhance skills and knowledge\
• Meet or exceed sales targets and revenue growth expectations\
• Monitor and analyze key performance indicators (KPIs) to inform business decisions\
• Develop and implement strategic plans to achieve business objectives\
• Foster a culture of innovation, collaboration, and continuous improvement\
• Lead by example and demonstrate a commitment to excellence in all aspects of work\
• Ensure compliance with company policies, procedures, and regulatory requirements\
• Engage in ongoing learning and professional development to stay current with industry developments\
• Build and maintain relationships with internal stakeholders, including sales, marketing, and product teams\
• Communicate effectively with customers, colleagues, and senior management\
• Provide regular updates and progress reports to management and stakeholders\
• Act as a subject matter expert and provide guidance and support to colleagues\
• Prioritize tasks and manage time effectively to meet deadlines and deliver results\
• Work collaboratively with cross-functional teams to achieve business objectives\
• Embody the company values and promote a positive and inclusive work environment\
• Stay organized and manage multiple priorities simultaneously\
• Develop and maintain effective relationships with suppliers, partners, and vendors\
• Conduct market research and competitor analysis to identify opportunities and threats\
• Develop and implement strategies to drive business growth and expansion\
• Foster a culture of transparency, accountability, and trust\
• Provide coaching and feedback to colleagues to support their growth and development\
• Act as a change agent and facilitate organizational change initiatives\
• Develop and implement processes to improve operational efficiency and reduce costs\
• Manage budgets and financial resources effectively to achieve business objectives\
• Develop and maintain accurate records and reports to inform business decisions\
• Ensure data quality and integrity in all systems and processes\
• Comply with all relevant laws, regulations, and standards\
• Implement and maintain effective risk management strategies\
• Develop and maintain relationships with external partners and stakeholders\
• Represent the company at industry events and conferences\
• Engage in thought leadership activities to establish the company as a leader in its field\
• Develop and maintain effective partnerships with suppliers, partners, and vendors\
• Conduct market research and competitor analysis to identify opportunities and threats\
• Develop and implement strategies to drive business growth and expansion\\