Collection Specialist
2 days ago
About Us
Genpact is a dynamic company with 115,000+ employees who are curious and courageous. We have the expertise to work with big brands and enjoy doing it. Our goal is to create meaningful transformation that benefits people.
We're looking for thinkers and doers who are always learning and growing. People who can experiment, seize opportunities, and push boundaries to turn our vision into reality. As you help us create a better world, we'll help you build your intellectual firepower.
Job Description
As a Collection Specialist, you will be responsible for collecting past due invoices and resolving disputes. You will need to research and analyze issues in our ERP system, follow up with departments to get supporting documents, and find opportunities for process improvements.
Your responsibilities include:
• Collecting past due invoices and resolving disputes via email, phone calls, or other means
• Responding to queries related to disputed invoices
• Researching and analyzing disputes/deductions in ERP
• Following up with departments to get supporting documents/info for dispute/deduction resolution
• Finding opportunities and recommending solutions for process/automation improvements
• Daily reporting of individual portfolios to track and monitor past dues
• Implementing collections strategy to reduce past due amounts
• Resolving issues quickly to avoid adverse customer impact
• Providing quality customer service by researching and responding to internal & external partners' inquiries
• Calling out problems to senior staff members or management as appropriate
Qualifications
We seek individuals with:
• Graduation in any stream
• Excellent interpersonal skills
• Meaningful work experience
Preferred qualifications include prior collections management experience.
About You
We value diversity and inclusion, respect, integrity, customer focus, and innovation. We are an Equal Opportunity Employer and consider applicants without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.
Salary: $60,000 - $80,000 per year, depending on location and experience.
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