**Senior Production Support Specialist**
1 month ago
Luxoft, a DXC Technology Company, is a software engineering firm providing bespoke technology solutions that drive business change for customers worldwide. As a global operation in 44 cities and 21 countries, we combine engineering excellence and deep industry expertise to innovate in key areas, including automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
We seek motivated individuals with relevant skills and experience in L1 L2 Application Monitoring, Production Support services, and a willingness to work in shifts. Responsibilities include Production Environment monitoring & Issue Resolution, SLA control, notification of Luxoft management or the client in case of unexpected behavior, and end-to-end data flows and health and sanity checks of systems and applications.
Key Responsibilities:
- Production Environment monitoring & Issue Resolution
- Control SLA and notify Luxoft management or the client in case of unexpected behavior
- Support end-to-end data flows and health and sanity checks of the systems and applications
- Evaluate the issues (internally to Group lead/PM) with environment and application health
- Logs review and data discovery in database tables for investigation of workflow failures
- Investigate and supply analysis to fix application/configuration issues in the production environment
- Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed
- Regular update on issue status until addressed, notifying the client on status changes; expected time to address
- Participate in ad-hoc/regular status calls on application health with the client to discuss critical defects/health check status
- Working with business user's service requests, which includes investigation of business logic and application behavior
- Work with different data format transformation processes (XML, Pipeline);
- Work with source control tools (GIT/SVN) in order to investigate configuration or data transformation-related issues
- Work with middleware and schedulers on data flow and batch process control
- Focus on continuous proactive service improvement and continuous learning
- Ensure customer service excellence and guaranteed response within the SLA timeline by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated
- Ensuring all incident tickets are resolved in a timely and comprehensive manner
- Track and identify frequently occurring, high-impact support issues as candidates for permanent resolution
Requirements:
- 6 to 9 years of relevant experience in supporting Capital Markets applications
- Strong Knowledge in ITIL process (Incident/Problem/Change/Release management). Active participation in major incident bridge calls and PIRs
- Strong Knowledge in Windows and Linux platforms
- Participation in DR exercises along with good production support experience. Knowledge of application documentation like IAM/RBAC/BDD/DR docs
- Strong knowledge in scripting/programming languages like Shell scripting/Python/SQL Scripting/Windows PowerShell
- Strong knowledge of any Database (Oracle, SQL Server, Sybase)
- Strong problem-solving and troubleshooting skills
- Good knowledge of monitoring tools like Splunk, ITRS, and Dynatrace along with Dashboard and alert/monitoring configuration
- Good knowledge of any cloud platforms along with Java-based applications
- Good understanding of CI-CD pipelines along with knowledge in uDeploy configuration
About Luxoft:
Luxoft, a DXC Technology Company, is a global software engineering firm providing bespoke technology solutions that drive business change for customers the world over. We combine engineering excellence and deep industry expertise to innovate in key areas, including automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
Why Join Us:
We offer a dynamic work environment that encourages collaboration and innovation. Our team members are passionate about delivering high-quality solutions that meet the needs of our customers.
How to Apply:
Interested candidates can share their profile with us. We look forward to hearing from you
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