Sales Support Team Lead
4 weeks ago
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do.
We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us at Dun & Bradstreet to be part of a dynamic team that is shaping the future.
Job DescriptionThis role involves driving pre-sales operations, ensuring smooth customer onboarding, managing accounts, and providing exceptional customer service. The successful candidate will have strong influencing and collaboration skills, excellent business communication skills, and sound business acumen.
Key Responsibilities:- Pre-Sales Operations: Master creation, contract booking, order form generation, validation of approvals before client activation, pricing approvals, credit approval, finance committee approval for contracts greater INR 25 Lakh, NDA's/MSA and relevant documentation if any
- Post Sales Operations: Invoicing, account activation – coordination with product team or stakeholders, fulfilment on – BIR, DBC, FA – provide concierge to clients if problem with FA/DBC, renewal tracking, supporting sales and collections team on realization of accounts receivables across business
- Customer Onboarding & Management: Ensure smooth customer onboarding & Customer Lifecycle Management via regular interactions and feedback/cadences. Support Sales team on documentation with requisite coordination between internal and external legal team. Regular interaction with Clients to ensure revenue from signed contracts. Create and implement service plan across BUs.
- Account Servicing: Coordination for product trainings/demos for clients, customer query resolution on products by coordinating with internal teams, interaction with customers for invoice acknowledgement and payment realization as per the credit terms, follow-ups with clients for document collection for CCAM report
- Strong Influencing and collaboration skills to leverage relationships across stakeholders to successfully drive results
- Highly articulate with excellent business communication (verbal and written) skills, MS Excel &, power-point & MS Word proficiency an added advantage
- Motivated and Energetic with sound business acumen
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