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Banking Operations Assistant

1 month ago

Delhi, Delhi, India DBS Bank Full time
Job Title: Assistant Officer, Customer Service Officer, Distribution Job Purpose: To execute all aspects related to branch operations in a timely and effective manner, ensuring effective customer service and achieving own targets and supporting the achievement of the branch target through effective upselling and cross-selling to the customers. Key Accountabilities: • Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance. • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers. • Support the branch operations officer in book-keeping and maintenance of documents. Job Duties & Responsibilities: • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions. • Process cash transactions, transfer transactions and clearing of instruments. • Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits. • Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard. • Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges. • Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities. Required Experience: 2-4 years Banking Experience Education / Preferred Qualifications: Graduate preferably Banking/Commerce Core Competencies: • Excellent interpersonal and communication skills. • Ability to build strong relationships with clients. • Responsible. • Ability to meet deadlines. • Knowledge about internal/external regulations. Technical Competencies: • Good Computer Knowledge Work Relationship: • Team player. • Self-motivated and takes initiative