Cloud Workload Protection Specialist

7 days ago


Bengaluru, Karnataka, India Palo Alto Networks Full time
Protect the Digital Way of Life

As a Cloud Workload Protection Specialist at Palo Alto Networks, you will play a critical role in ensuring the security and integrity of our customers' cloud workloads. With a focus on delivering exceptional customer support, you will be responsible for providing technical assistance to our valued clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems.

About the Role
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Responsibilities
  • Provide technical support to customers via phone, email, or chat, resolving issues related to cloud workload protection.
  • Collaborate with cross-functional teams, including engineering and product management, to identify and resolve complex technical issues.
  • Analyze and troubleshoot system crashes, data loss, and other critical incidents to ensure timely resolution.
  • Develop and maintain documentation, knowledge base articles, and training materials to enhance customer support and knowledge sharing.
  • Participate in regular team meetings, workshops, and training sessions to stay up-to-date on new technologies and best practices.

Requirements
We are seeking a highly motivated and detail-oriented individual with the following qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5+ years of experience in technical support, customer success, or a related field.
  • Strong understanding of cloud computing, containerization (Docker), and DevOps principles.
  • Excellent problem-solving skills, with the ability to analyze complex technical issues and provide clear explanations.
  • Effective communication and interpersonal skills, with the ability to work with diverse stakeholders.

Benefits
Palo Alto Networks offers a comprehensive benefits package, including:

  • A competitive salary range of $110,000 - $140,000 per year.
  • A generous benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • A flexible PTO policy, allowing for vacation time, sick leave, and holidays.
  • Professional development opportunities, including training, certifications, and conference attendance.

Please note that salary estimates may vary based on location and individual qualifications.



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