Customer Service Professional for Educational Institutions

2 days ago


India Sonal Holland Wine Academy Full time
Job Summary
Sonal Holland Wine Academy is seeking a dedicated Customer Service Professional to manage and enhance interactions with our students and prospects. This role involves ensuring a seamless experience for all customers, addressing queries, and resolving concerns promptly, while fostering a positive relationship with the Academy's community.

About Us
Sonal Holland Wine Academy is India's foremost institution for wine, spirits, and beverage education. Founded by Sonal C Holland, India's first and only Master of Wine, we are committed to delivering exceptional learning experiences and empowering individuals in their educational and professional journeys.

Role Overview
We are looking for a talented individual to join our team as a Customer Service Professional. The successful candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and social media.
  • Provide detailed information about courses, certifications, and schedules.
  • Assist with enrollment processes and troubleshoot any issues.

Problem Resolution
  • Address and resolve customer concerns and complaints with professionalism and empathy.
  • Escalate complex issues to the appropriate departments when necessary.

Customer Support
  • Guide customers through post-enrollment processes, including access to study materials and class schedules.
  • Ensure customers have a smooth onboarding experience and are well-prepared for their courses.

Feedback Collection
  • Gather feedback from customers to identify areas for improvement in the Academy's offerings and services.
  • Work with relevant teams to implement enhancements based on feedback.

Collaboration
  • Coordinate with the operations and sales teams to address customer needs effectively.
  • Stay updated on ongoing promotions, course updates, and events to provide accurate information to customers.

Reporting
  • Maintain detailed logs of interactions and resolutions in the CRM system.
  • Prepare weekly and monthly reports on customer service performance and feedback.

Qualifications and Skills
  • Bachelor's degree in any discipline.
  • 1-3 years of experience in customer service or client relations (experience in education or training sectors is a plus).
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Proficiency in CRM tools and MS Office Suite.
  • Ability to multitask and remain organized in a fast-paced environment.

What We Offer
  • Competitive salary: ₹ 8,00,000 per annum.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Be part of a prestigious institution transforming wine and spirits education in India.


  • india Manav Rachna Educational Institutions Full time

    Principal Role and Responsibilities include:Provide educational guidance and assistance to students for school admissions and curriculums offered.Recommend suitable learning path and education pathways for prospective students through emails, phone calls, and in-person interactions.Follow up with leads generated from various platforms, including digital...


  • india Manav Rachna Educational Institutions Full time

    Principal Role and Responsibilities include: Provide educational guidance and assistance to students for school admissions and curriculums offered. Recommend suitable learning path and education pathways for prospective students through emails, phone calls, and in-person interactions. Follow up with leads generated from various platforms, including digital...


  • india Manav Rachna Educational Institutions Full time

    Principal Role and Responsibilities include: Provide educational guidance and assistance to students for school admissions and curriculums offered. Recommend suitable learning path and education pathways for prospective students through emails, phone calls, and in-person interactions. Follow up with leads generated from various platforms, including digital...


  • india Boomerang International Educational Services Full time

    Job Description: Customer Service Representative (Study Abroad)Position: Customer Service Representative (Study Abroad)Location: Full-Time, NugegodaCompany Description:Boomerang International Educational Services (BIES) provides comprehensive support to international students. We offer guidance in selecting suitable colleges/universities, choosing the...


  • India Manav Rachna Educational Institutions Full time

    As an Education Career Guidance Specialist at Manav Rachna Educational Institutions, you will play a pivotal role in shaping the academic journeys of students.The primary responsibility includes providing expert guidance and support to students navigating school admissions and curriculum options. This entails recommending tailored learning paths and...


  • india Pinnaccle Group of Institutions Full time

    Company Description Pinnaccle Group of Institutions in Kolkata encompasses various educational institutions, including Elitte Institute of Engineering and Management, Elitte College of Engineering, Elitte Private ITI, Elitte College of Health Science, Luthfaa Polytechnic Institute, Luthfa Private ITI, JDS Pvt. ITI, and JDS Public School (CBSE curriculum)....


  • india Pinnaccle Group of Institutions Full time

    Company Description Pinnaccle Group of Institutions in Kolkata encompasses various educational institutions, including Elitte Institute of Engineering and Management, Elitte College of Engineering, Elitte Private ITI, Elitte College of Health Science, Luthfaa Polytechnic Institute, Luthfa Private ITI, JDS Pvt. ITI, and JDS Public School (CBSE curriculum)....


  • India Betamind Educational Services Full time

    Job OverviewWe are seeking an experienced and visionary Principal Educational Director to lead our Primary school at Betamind Educational Services.Key Responsibilities:Lead the academic and administrative team to achieve excellent student outcomes.Develop and implement curriculum plans to meet the needs of students.About the RoleThe successful candidate will...


  • India Azent Overseas Education Pvt Ltd Full time

    About Us:Azent Overseas Education Pvt Ltd is a renowned study abroad consultancy with a strong presence across India.We are committed to providing exceptional education and career development opportunities to our students, upholding the highest ethical standards in the admissions process.Key Responsibilities:We seek an experienced Professional Education...


  • India oriJEEn Full time

    Job OvervieworiJEEn Academy is seeking a highly skilled and results-driven Chief Marketing Officer for Education Institute to lead our marketing and admissions efforts. The ideal candidate will have strong communication skills, creativity, and a proactive approach to promoting our institute and engaging with students, parents, and schools.About the RoleThis...


  • India Collegedunia Full time

    About Your RoleWe are seeking an experienced Business Development Manager to join our team at Collegedunia, a leading education portal. As a key member of our sales team, you will be responsible for acquiring new education institutes, colleges, and universities for digital campaigns and advertisements.Your primary goal will be to establish strong...

  • Academic Professional

    6 hours ago


    India Symbiosis Skills & Professional University Full time

    About Symbiosis Skills & Professional UniversitySymbiosis Skills & Professional University is a premier institution in Maharashtra, established to bridge the gap between academia and industry. With a sprawling 15-acre campus in PCMC - Kiwale area along the Pune-Mumbai Expressway, the university offers state-of-the-art facilities.The university's programs are...


  • india Boomerang International Educational Services Full time

    Job Description: Digital Campaign ManagerPosition: Digital Campaign ManagerCompany Description:Boomerang International Educational Services (BIES) provides comprehensive support to universities and colleges based in Australia and other countries in marketing their services to international students. We offer consultation and support services to students...


  • India Binated Full time

    We are seeking a skilled Multilingual Customer Service Professional to join our team at Binated in Pune. The ideal candidate will have a strong command over written and verbal French and English, excellent communication skills, and the ability to work effectively in a fast-paced environment.As a Customer Service Representative, you will be responsible for...


  • India PinnacleU Full time

    Key HighlightsRole: Associate Customer Support at PinnacleULocation: Borivali (East), MumbaiWorking Days: Monday - SaturdayWork Timings: Rotational ShiftsEstimated Salary: Up to ₹6,00,000 per annumWe are seeking a skilled Associate Customer Support to join our fast-growing fintech company. As a vital part of the customer support team, you will ensure users...


  • India Aimlay Full time

    Role OverviewThis is a full-time on-site position for a Professional Education Consultant at Aimlay in New Delhi.About UsAimlay is a higher education-oriented platform dedicated to providing accessible education for working professionals. Our platform offers a wide range of courses from grade tenth to Ph.D. level, delivered by renowned universities across...


  • india WhatNext Overseas Education Consultancy Service Full time

    Job Title: USA Processing SpecialistLocation: Bangalore (Work from Office)Experience Level: Minimum 2+ years in USA education processingEmployment Type: Full-TimeAbout the RoleWe are looking for a detail-driven USA Processing Specialist to manage and streamline the application and visa processes for students aspiring to study in the United States. The ideal...


  • india HappieHire Full time

    Job Title: Sales Head - Educational Institutions and SME Location:Location: BangaloreExperience: 8-16 yearsSalary Budget: 15 LPAJob overview:We are looking for a proactive and results-driven Business Development Manager with 8-16 years of experience to join our team and spearhead the sales efforts for our line of refurbished electronics targeting...


  • india Smart Educational Academy Full time

    Job Description: OET & CBT Tutor Location: Remote Positions Available : 2 Payment : Hourly or Monthly Basis Role Overview: Smart Educational Academy is seeking skilled and passionate OET (Occupational English Test) and CBT (Computer-Based Test) Tutors to join our team. The ideal candidates will guide students in achieving their academic and professional...


  • India Tomoae schools Full time

    About Tomoae SchoolTomoae is a renowned Montessori + 10 (ICSE) educational institution in Amravati, committed to fostering well-rounded citizens with exceptional skills and knowledge. The school's mission revolves around instilling core values such as respect, tolerance, inclusion, and excellence.Role OverviewThis full-time on-site position involves...