Customer Service Professional for Educational Institutions
2 days ago
Sonal Holland Wine Academy is seeking a dedicated Customer Service Professional to manage and enhance interactions with our students and prospects. This role involves ensuring a seamless experience for all customers, addressing queries, and resolving concerns promptly, while fostering a positive relationship with the Academy's community.
About Us
Sonal Holland Wine Academy is India's foremost institution for wine, spirits, and beverage education. Founded by Sonal C Holland, India's first and only Master of Wine, we are committed to delivering exceptional learning experiences and empowering individuals in their educational and professional journeys.
Role Overview
We are looking for a talented individual to join our team as a Customer Service Professional. The successful candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, and social media.
- Provide detailed information about courses, certifications, and schedules.
- Assist with enrollment processes and troubleshoot any issues.
Problem Resolution
- Address and resolve customer concerns and complaints with professionalism and empathy.
- Escalate complex issues to the appropriate departments when necessary.
Customer Support
- Guide customers through post-enrollment processes, including access to study materials and class schedules.
- Ensure customers have a smooth onboarding experience and are well-prepared for their courses.
Feedback Collection
- Gather feedback from customers to identify areas for improvement in the Academy's offerings and services.
- Work with relevant teams to implement enhancements based on feedback.
Collaboration
- Coordinate with the operations and sales teams to address customer needs effectively.
- Stay updated on ongoing promotions, course updates, and events to provide accurate information to customers.
Reporting
- Maintain detailed logs of interactions and resolutions in the CRM system.
- Prepare weekly and monthly reports on customer service performance and feedback.
Qualifications and Skills
- Bachelor's degree in any discipline.
- 1-3 years of experience in customer service or client relations (experience in education or training sectors is a plus).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in CRM tools and MS Office Suite.
- Ability to multitask and remain organized in a fast-paced environment.
What We Offer
- Competitive salary: ₹ 8,00,000 per annum.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Be part of a prestigious institution transforming wine and spirits education in India.
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