Customer Data Insights Engineer

2 weeks ago


Hyderabad, Telangana, India Thomson Reuters Full time
About the Role:
As a Customer Data Insights Engineer, you will play a pivotal part in harnessing customer data to drive business insights and inform decision-making at Thomson Reuters. This role demands a high level of expertise in managing and utilizing customer data to enhance customer experiences and streamline operations.

Main Responsibilities:
* Independently own and manage assigned projects, ensuring timely completion and clear communication with manager and stakeholders.
* Serve as a subject matter expert on our Customer Data Platform, maintaining up-to-date awareness of industry trends, cutting-edge technologies, and best practices on unified customer profiles, deterministic and probabilistic matching, identity graphs, data enrichment, etc.
* Design and implement data ingestion pipelines to collect and ingest customer data into the Customer Data Platform from various sources, involving setting up data pipelines, APIs, and ETL processes.
* Develop and design data models, schemas, and database structures in Snowflake and the Customer Data Platform.
* Conduct comprehensive data analysis from various system sources to yield enhanced insights into customer behavior and preferences.
* Gather and analyze data from various touchpoints, including online interactions, transactional systems, and customer feedback channels, creating a comprehensive customer profile that presents a 360-degree view.
* Ensure the launch of new data, segmentation, and profile capabilities, as well as the evolutions of the platform, go smoothly, including testing, post-launch monitoring, and overall setup for long-term success.
* Collaborate with marketers and other stakeholders to understand their data needs and translate those needs into technical requirements.

About You:
* Bachelor's or master's degree in data science, business, technology, or an equivalent field.
* Strong Data Engineering background with 5+ years of experience working on large data transformation projects related to customer data platforms, Identity Resolution, and Identity Graphs.
* Solid foundation in SQL and familiarity with other query engines, along with hands-on experience with Snowflake, AWS Cloud, DBT, and Real-time APIs.
* Expertise in using Presto for querying data across multiple sources and Digdag for workflow management, including the ability to create, schedule, and monitor data workflows.
* Proficient in configuring and implementing any industry-leading customer data platform, including data integration, segmentation, and activations is a must.
* Experience using marketing data sources such as CRM especially Salesforce, marketing automation platform especially Eloqua, web tracking Adobe Analytics is a plus.
* Exposure to Gen AI, capable of leveraging AI solutions to address complex data challenges.
* Excellent oral, written, and visual (Power point slides) communication skills, especially in breaking down complex information into understandable pieces, telling stories with data, and translating technical concepts for non-technical audiences.
* Strong ability to organize, prioritize, and complete tasks with a high attention to detail, even in the face of ambiguity and environmental barriers.
* Knowledge of marketing or digital domains and of professional services industry, especially legal, tax, and accounting is a plus.
* Experience in working in iterative development and a solid grasp of agile practices.

What We Offer:
* Competitive salary range: $140,000 - $180,000 per year, depending on location and experience.
* Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
* Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
* LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
* Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
* A chance to contribute to the advancement of justice, truth, and transparency in the world.

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